9 10
Troubleshooting
CauseTroubles Display
Totally no
working
No display
The power plug is not plugged in
and power switch is not pressed
Solution
Plug in power plug and press power
switch
No display
No display
There is no
display
when
voltage is
too low, or
fuse
maybe
open
when
voltage is
too high
The outlet has no electricity or the
fuse is broken
The power outage cause program
to disappear and the operator must
operate it again after the call
The voltage is too low or too high
Ask an electrician to check the
socket or fuse
After starting the call, press again to
operate each press
E1Poor
drainage
The outlet of drain pipe is too high
or blocked, resulting in the water not
being discharge after 15 minutes
After checking the drain and
rectifying the fault, open the cover,
close it, and re-enter the drain
E2Not
spinning
No cover when washing (pause
and alarm) or spin (cover and
alarm)
Close the cover
E3Spinning
touch the
shell
Because the laundry unevenly
touches the shell when it is
unbalanced during spinning, the
washing machine will automatically
correct it, and if it is still invalid after
two times, it will alarm
Open the top cover, place the clothes
manually and close the cover
Unplug power plug and wait until
voltage is normal
CauseTroubles Display Solution
E4Insufficient
water
injection
The faucet is not on, the water is
stopped or the water pressure is low.
After 45 minutes, the water level is
less than the set water level
Open tap or wait until water pressure
is normal before use. Open cover,
close cover and re-enter water inlet
process
E6Water level
sensor
abnormal
Water level sensor failure, open
circuit or short circuit, then
automatically alarm
Please have professional main-
tenance personnel overhaul
E5Fail to
preset
The lid is open when preset Close the lid and try again
E9Memory
chip failure
Can’t read and write Request professional maintenance
No displayUnable to
start or not
boot
Computer board failure Request professional maintenance
F1/F2/F3Communi-
cation/
hall/
motor
failure
Poor wire contact/hall
damage/motor open circuit or
stuck
Turn off
F5/F6/F7Over-
voltage/
overload/
undervolt-
age or
controller
failure
Voltage is too high or drive module
failure; laundry overload; the
voltage is too low or the controller is
damage
Turn off
E7Water
intake or
automatic
drainage
Computer board, inlet valve, or
water level sensor is abnormal
Turn off power after the water is
finished. Please have professional
service personnel repair it
1. Common non-fault phenomenon
• When washing machine is used for the first time, there maybe a small amount of water
flowing out of the drain pipe. This is the residual water when the factory performance is
tested.
• In the process of washing or rinsing, water inflow sometimes occurs. This is due to the
automatic replenishment of the water level.
• Washing machine setup when the rinsing program is started, no water is injected. The
default rinsing program for the washing machine starts with drainage and spin.
• After spinning starts, the spin barrel stops when it is time, which is the intermittent spin set to
achieve the spin effect.
• During spinning, water rinsing phenomenon sometimes occurs because the balance of
the clothes is automatically corrected when the clothes are being spinned.
• Delayed spinning after water is finished. This is default setting of the washing machine.
• The button operation is invalid during the laundry process. This is default setting of the
washing machine. It needs to be paused before it can be operated.
2. Common Default and Solution:
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