Kia EV9 2024 - Page 414

Vehicle controls
• If the update fails, the update recovery will automatically proceed. If you want to
retry the software update, even after a successful recovery, contact an authorised
Kia call centre.
• If the update or recovery fails, we recommended contact an an authorised Kia deal
er/service partner.
• After the update is complete, it may provide new functions or improvements. For
more information, see "Over-The-Air Software Update" page on the Kia webpage,
scan the QR code on the infotainment screen or refer to the user manual in the
Customer Centre > Download Centre .
NOTE
• Observe the following restrictions during the update.
◦ You cannot use the vehicle during the update. Be sure to have enough time for
the update, and safely park the vehicle before starting the update process.
◦ You cannot use remote features, including remote start.
◦ The vehicle cannot be charged. Charge your vehicle after completing the update.
◦ The Rear Occupant Alert may not work. Check if there are any occupant in the
rear seat after the update starts.
◦ If the digital key function is included in the update history, the door lock/unlock
function through digital key or fingerprint authentication may not work. Check the
notice and use the smart key button to lock or unlock the door if the digital key
function is updated.
• The update will be automatically cancelled if any vehicle conditions required for the
update are changed before starting the update.
• Once the update has started, you cannot cancel the update.
• You cannot use the Over-The-Air software update feature if you modify or replace
any vehicle software.
• Do not open the bonnet or replace the battery in the vehicle during the update. The
update may fail.
• Note that the high-voltage-related module for charging the 12 V battery may be ac
tivated during the software update.
• If a diagnostic tool of any kind is connected to the vehicle OBD (On-board Diagnos
tic) terminal, the vehicle cannot be updated. The vehicle can be updated by remov
ing the diagnostic tool connected to the OBD terminal and then restarting the vehi
cle.
• If the update is not complete successfully, contact Kia.
• Vehicle reception must be identified to safely install any downloaded software.
• Vehicle signal strength, must be strong (above -82 dBm) to safely install any down
loaded software.
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