Hardware Error Messages
AT000115-02 19
“Scanning was not completed”
Scenario
The Rotational motor spin decreases below 10 RPS during scan.
Hardware and Software Response
a. While scanning, the CR Reader ejects the screen and the cassette.
b. The error message appears.
c. The scan image will show as incomplete.
d. The next scan, error message “Rotational motor is not working” might appear. See “
“Rotation motor is not
working”” on Page 20.
Fix
User Response
[1] Reset the CR Reader by turning it OFF and ON.
[2] Does the error repeat?
Service Response
[1] Open the CR Reader cover.
[2] Does the Rotational motor work from the Diagnostic screen?
Driver Motor Board Check
Yes No
Contact Service Continue using the CR Reader.
Yes No
a. Check the error
message again.
b. If the error message,
“Y Encoder failure”
appears, go to “
“Y
Encoder failure”” on
Page 21.
a. Check connection on Driver Motor board connector (Pins 1, 3, 6) as shown
in Figure below for 12 V.
b. Check that the motor flex cable is attached to the rotation driver connector
board.
c. Check voltage of Pin 6 to verify it is constantly between 1.4 V and 1.8 V.
Yes No
a. Scan demo cassette.
b. Go back to Step 2.
a. Check white flex cable from the
USB to the PM board
connection.
b. Replace the USB board.
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