20 AT000115-02
“Rotation motor is not working”
Scenario
The CR Reader checks the Rotation motor during the initialization stage and before beginning a scan cycle. If the
Rotation motor does not respond, or its speed is below 10 RPS, the scanning cycle is not performed.
Hardware and Software Response
[1] The CR Reader ejects the cassette on insertion. (Only in autoscan)
[2] The error message appears.
[3] The CR Reader will not begin a scanning procedure until the problem is fixed.
Fix
User Response
[1] Reset the CR Reader by turning it OFF and ON.
[2] Does the error repeat?
Service Response
[1] Remove the CR Reader cover.
[2] Turn OFF/ON the CR Reader.
[3] Go to Settings>Diagnostic tab and click on the Rotational Motor “On” button.
[4] Does the Rotation Motor spin?
Driver Motor Board Check
Yes No
Contact Service Continue using the CR Reader.
Yes No
a. Exit Diagnostic
mode.
b. Continue using the
CR Reader.
a. Check connection on Driver Motor board connector (Pins 1, 3, 6) as shown in Figure
below for 12 V.
b. Check that the motor flex cable is attached to the rotational driver connector board.
c. Check voltage on Pin 6 to verify it is constantly between 1.4 V and 1.8 V.
Yes No
a. Scan demo cassette.
b. Go back to Step 2.
a. Check white flex cable from the USB
to the PM board connection.
b. Replace the USB board.