Hardware Error Messages
AT000115-02 21
“Y Encoder failure”
Scenario
The Rotation motor was commanded to rotate but no pulses were detected from the Encoder.
Hardware and Software Response
• Ejects the cassette immediately with the screen still inside the casette when it is in Auto Scan and after pushing
Scan button in manual scan.
• If error occurred during a scan, the image that was acquired before the breakdown will be saved.
• Error message “Linear Motor stopped” appears.
• The CR Reader will not start scanning until the problem is fixed.
Fix
User response
[1] Reset the CR Reader by turning it OFF and ON.
[2] Does the error repeat?
Service Response
[1] Remove the CR Reader cover.
[2] Turn OFF/ON the CR Reader.
[3] Go to Settings>Diagnostic tab and click on Rotation Motor “On” button.
[4] Does the Rotation Motor spin?
Encoder Connection
Yes No
Contact Service Continue using the CR Reader.
Yes No
a. Check Y encoder
connection to the
laser board as
shown in the figure
below.
b. Replace the Laser
Board
c. Check again from
Diagnostic screen
a. Check the Fuse 2A.
b. Check the flex cable connector between the Laser board and the Motion board.
c. Check voltage on Pin 6 to verify constant 1.4 V to 1.8 V.
d. Check the Motor Driver connector -Pin 1 as shown in the picture below.
e. Check that the voltage in Pin 1 and Pin 3 are 12 V while operating the Rotation motor.
Yes No
a. Scan a demo cassette.
b. Check again from Diagnostic screen
Check if Power Supply is producing 12 V
according to PS test. (See “
No Power in the
CR Reader” on Page 33
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