26 AT000115-02
Point-of-Care120/140 Software Error Messages
Kodak QC User Interface
Error #. Error Message Text Possible Reason and Solution
1 Cassette was ejected due to two minutes time-
out.
User inserted a cassette, but didn’t scan within two
minutes. The SW is notified and generates an abort
command.
Insert the cassette again to perform a scan.
2 The following image(s) should be Accepted/
Rejected first.
User didn’t choose Reject or Accept option.
3 Please note: Modality Query has failed. Patient
list is taken from the XML file.
Connection has failed with the RIS\HIS. List will be
taken from the local database.
4 Please note; Modality Query has failed. No access to RIS\HIS. No XML was found. Can’t
present patient list.
5 CR Reader is ready for rollers cleaning. Please
insert cleaning tray and then insert cleaning
Plate.
Technician/User needs to execute the rollers
cleaning process.
6 Pull out the cleaning Plate and then release the
cleaning tray.
Technician/User needs to complete the rollers
cleaning process.
7 Note: Host name and Port number are invalid.
MWL mode will be disabled until those values
configured via the DicomSetting tool.
DICOM Settings needs to be reconfigured.
8 This patient was found in the Patient list. ID number appears in the database.
9 Can’t choose BOTTOM before TOP was scanned
or scan TOP twice. Operation is cancelled.
Insert LLI 1—top before LLI 2—bottom or insert
LLI 2—bottom after scanning LLI 1—top.
10 The cassette is not an LLI cassette. Please either
replace the cassette or re-select sub-organ.
Cassette type not compatible to sub-organ.
11 The cassette does not match the selected sub-
organ. Please either replace the cassette or re-
select sub-organ.
Cassette type not compatible to sub-organ or to
BMD scanning type.
12 Can’t choose a sub-organ during scanning.
Operation is cancelled.
No thumbnail is added.
13 Can’t choose a sub-organ during LLI procedure.
Operation is cancelled.
To choose a different sub-organ after LLI scan, go
to patient list and choose the patient again without
LLI procedure.
14 Can’t choose an LLI sub-organ without a dongle.
Operation is cancelled.
LLI procedure is protected by Dongle license.
Check if license is available in the Dongle.
15 Can’t choose a sub-organ which is not for LLI
during an LLI study. Operation is cancelled.
If working within a LLI procedure, User can’t choose
a sub-organ that is not part of LLI procedure.
16 Can’t choose an LLI sub-organ without image
processing. Operation is cancelled.
Kodak Image Processing should be checked. (See
Setup screen in the Technician mode).
17 Can’t choose LLI sub-organ after regular sub-
organ was chosen. Operation is cancelled.
To perform LLI sub-organ, go to patient list, reselect
the patient and perform only LLI sub-organ.
18 Press Cassette Size button and select cassette. Bar code failure or unrecognized Cassette bar code.
19 The cassette Barcode ID does not match the top
side. Operation is cancelled.
Check that the Barcode ID label on the LLI 1
cassette is readable.
20 This patient was found in the patients list. Unable to add a patient that is already in patient list.
21 No available demo image for the selected sub-
organ.
No existing demo image for the selected sub-organ
in database. not all sub-organs have demo image.
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