aSOUND
aSOUND CANNOT TURN ON
Charge aSOUND for 6-8 hours and try turning it on again.
aSOUND CANNOT BE CHARGED
Open the pocket on the back of aSOUND that hides the plug
ins for the charging cable. In the upper right corner there is
a small hole. Use a needle and stick it into the hole. Hold it
for around 10 seconds. Now aSOUND is completely reset.
Plug the charging cable in and charge aSOUND for 8 hours.
If aSOUND is still not charging, please contact our customer
service.
THE POWER BANK DOES NOT WORK
The power bank in aSOUND is only for charging phones –
not tablets. Please try to charge dierent phones if you are
experiencing that the battery function does not work.
aSOUND HAS A WEIRD SOUND
Please try restarting aSOUND: Go to Bluetooth settings and
disconnect the speaker. On an iPhone this is simply done by
pressing the info icon on the right and then “Disconnect”. If
this is done on all of the devices previously connected to the
speaker, then you have restarted aSOUND. In most cases,
the speaker will sound perfect again. If this does not work,
please try a dierent sound source to see whether you are
experiencing the same issues. Some sound source apps
have bad Bluetooth stability, which causes problems for the
speaker.
BLUETOOTH IS NOT WORKING
Bluetooth is very sensitive and therefore it is important
always to remember turning Bluetooth o, when the electro-
nic device should not be connected to the speaker. If a phone
that previously has been connected to the speaker, has its’
Bluetooth turned on and another phone tries connecting to
the speaker, the rst phone might interrupt the connection.
The best way to avoid connection problems if there are
multiple users of the product, is simply to delete it from the
electronic devices after use.
If you have followed the above-mentioned guidelines and
you are still experiencing problems with aSOUND, please
contact our customer service.
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