Using COMMAND CENTER
6-16
Troubleshooting
The table below provides basic solutions for problems you may encounter with COMMAND
CENTER. We suggest you consult this table to troubleshoot the problems before calling for service.
Symptom Check Items Corrective Action Reference
Page
I can’t access
COMMAND
CENTER.
Is the power turned on to this
machine?
Turn the power on to this
machine, wait until it is a ready
state, and try to access
COMMAND CENTER.
Chapter 3,
Basic
Operation
Guide
Is the network cable properly
connected?
Connect the network cable
properly.
Chapter 3,
Basic
Operation
Guide
Are the network settings that
are made in this machine
correct?
Perform the network settings
from the operation panel.
Contact your network
administrator for information on
the appropriate settings.
3-4
Is the IP address for this
machine entered correctly?
Enter the correct IP address.
Check with your network
administrator to make sure the
correct IP address has been
designated for this machine.
3-6
Are the LAN (Local Area
Network) settings that are
made in your browser
application correct?
Check the settings made in
your browser application. For
details, refer to the Help
function, etc. in your browser
application.
-
Has the administrator set up an
IP Filter function?
Access COMMAND CENTER
from an approved IP address.
6-12
The SNMP Read Community
settings function as passwords
to control read and write
access to the machine via
SNMP.
Access COMMAND CENTER
from an approved Read
Community.
6-14
Does the version of your
browser application support
operation using COMMAND
CENTER?
Use a browser application that
supports operation using
COMMAND CENTER.
6-2
Characters do not
display properly in
COMMAND
CENTER.
Does the version of your
browser application support
operation using COMMAND
CENTER?
Use a browser application that
supports operation using
COMMAND CENTER.
6-2
I can’t access the
Basic, Printer,
Scanner, and
Advanced pages.
Has the administrator set a
password?
Enter the appropriate
password.
6-7
I can’t perform
settings.
Is the printer or scanner
currently in operation?
Settings are not possible while
the printer or scanner is in
operation. Wait until the
operation has been completed.
-
To Next Page
Loading...
