13
TROUBLESHOOTING
PAIRING REMOTE TO ROLLER SHADE
• Make sure QzHub3 and app are on the same network.
• If you need to clear a shade manually, or the shade is not discoverable and you need to reset it, follow the manual tug commands
on previous page.
NOTE: Shades are wireless, sleepy devices and may take a moment to respond.
1. Ensure the remote is clear and not paired to any other hub. In order to clear the device, use a paperclip to press the Program
button four times on the back of the remote (see diagram).
2. Join the remote to the QzHub3 by putting the hub in join mode (see page 5, “Adding A Range Extender or Remote”) and then
pressing any button on the remote. (Channel LEDs will race from left to right)
3. To associate a shade with a channel, use a paperclip to press the Program button on the back of the remote. (Channel LEDs will
scroll back and forth).
4. Press and release the Up button on the remote. Shade will jog in response.
5. Tug the hembar on the shade 6-10 inches. Shade will jog and move to the Upper Limit which will register the shade to the selected
channel.
• Zigbee channels are in the same frequency range as Wi-Fi. The QzHub will select a channel, but we recommend selecting a Wi-Fi
channel away from the related ZigBee channel. To view current ZigBee channel, go to QzHub3 Settings page.
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DOWN
CHANNEL
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PROGRAM
Pin Hole
BACK VIEWFRONT VIEW
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