2. On-Site Service
Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products, certain
repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping arranged by your Service Provider. You
are responsible for disconnecting the product. A shipping container will be
provided to you for you to return your product to a designated service center. A
courier will pick up your product and deliver it to the designated service center.
Following its repair or exchange, the service center will arrange the return
delivery of the product to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or
exchanged at a designated service center, with delivery or shipping arranged by
you. You are responsible to deliver or mail, as your Service Provider specifies,
(prepaid by you unless specified otherwise) the product, suitably packaged to a
designated location. After the product has been repaired or exchanged, it will be
made available for your collection. Failure to collect the product may result in
your Service Provider disposing of the product as it sees fit. For Mail-in Service,
the product will be returned to you at Lenovo’s expense, unless your Service
Provider specifies otherwise.
5. Product Exchange Service
Appendix A. Warranty information 129
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