IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,
itconnectsat100Mbps
Symptom:IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.
Instead,itconnectsat100Mbps.
Actions:
•Tryanothercable.
•Makesurethatthelinkpartnerissettoauto-negotiate.
•Makesurethattheswitchis802.3ab-compliant(gigabitovercopper).
AwirelessLANproblem
Symptom:Youcannotconnectusingthebuilt-inwirelessnetworkingcard.
Actions:
•MakesurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandverifythedriver
versionsupportedbyAccessConnectionsisthelatestdocumentedinthereadmele.
•Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.
•Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconinthe
Windowsnoticationarea.
Note:IfyourcomputerispreinstalledwiththeWindows7operatingsystem,clickShowhiddeniconsin
theWindowsnoticationarea.TheAccessConnectionsiconisdisplayed.Formoreinformationabout
theicon,seetheHelpinAccessConnections.
•CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.
AwirelessWANproblem
Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.
Action:SeektechnicalassistanceforhelptoremovetheunauthorizedWANcard.See“Additional
informationresources”onpage31formoreinformation.
Note:SomecomputermodelsdonothaveawirelessWAN.
Bluetoothproblems
Bluetoothisavailablewithsomecertaincomputermodels.
ForBluetoothproblems,selectyoursymptomfromthefollowinglist:
•“SounddoesnotcomefromtheBluetoothheadphone”onpage46
•“PIMitemssentfromtheWindows7operatingsystemcannotbereceivedcorrectly”onpage47
SounddoesnotcomefromtheBluetoothheadphone
Symptom:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfromthelocalspeaker
eventhoughtheheadset/headphoneisconnectedusingHeadsetproleorAVprole.
Action:Dothefollowing:
1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).
2.OpentheControlPanelbyclickingStart➙ControlPanel.
3.ClickHardwareandSound➙Sound.
46ThinkCentreEdgeHardwareMaintenanceManual