Lenovo ThinkCentre Edge 91z - Chapter 5. Troubleshooting and Diagnostics; Basic Troubleshooting

Chapter5.Troubleshootinganddiagnostics
Thischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourcomputerproblemis
notdescribedhere,see“Diagnostics”onpage51
foradditionaltroubleshootingresources.
Basictroubleshooting
Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.
Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport
telephonenumbers,refertotheThinkCentreEdgeSafetyandWarrantyGuidethatcomeswithyourcomputer
orgototheLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.
SymptomAction
Thecomputerdoesnotstart
whenyoupressthepower
switch.
Verifythat:
•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa
workingelectricaloutlet.
•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,
makesurethatitisswitchedon.
•Thepowerindicatoronthefrontofthecomputerison.
•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.
Themonitorscreenisblank.
Verifythat:
•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.
•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset
correctly.
•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.
Thekeyboarddoesnotwork.
Verifythat:
•Thecomputeristurnedon.
•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.
•Nokeysarestuck.
Themousedoesnotwork.
Verifythat:
•Thecomputeristurnedon.
•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.
•Themouseisclean.
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