Lenovo ThinkCentre Edge 92 - DVD Problems

•IfyouareusingtheWindows7operatingsystem,followtheactionfor“ACDorDVDdoesnotwork”
onpage43.
Ifthisdoesnotcorrecttheproblem,followtheactionfor“ACDorDVDdoesnotwork”onpage43.
ACDorDVDdoesnotwork
Symptom:ACDorDVDdoesnotwork.
Actions:
•Verifythatthediscisinsertedcorrectly,withitslabelup.
•Makesurethatthediscyouareusingisclean.Toremovedustorngerprints,wipethedisccleanwitha
softclothfromthecentertotheoutside.Wipingadiscinacircularmotionmightcauselossofdata.
•Verifythatthediscyouareusingisnotscratchedordamaged.Tryinsertinganotherdiscthatyouknow
isgood.Ifyoucannotreadfromaknown-gooddisc,youmighthaveaproblemwithyourCDorDVD
driveorthecablingtoyourCDorDVDdrive.Makesurethatthepowercableandsignalcableare
securelyconnectedtothedrive.
Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery
CD,tostartyourcomputer
Symptom:Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,
tostartyourcomputer.
Action:MakesurethattheCDorDVDdriveisinthestartupsequencebeforetheharddiskdrive.Refer
toyour“Selectingorchangingthestartupdevicesequence”onpage60forinformationonviewingand
changingthestartupsequence.Notethatonsomemodelsthestartupsequenceispermanentlysetand
cannotbechanged.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page56
forinstructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage34.
DVDproblems
Selectyoursymptomfromthefollowinglist:
•“BlackscreeninsteadofDVDvideo”onpage43
•“DVDmoviewillnotplay”onpage44
•“NoaudioorintermittentaudiowhileplayingDVDmovie”onpage44
•“Playbackisverysloworchoppy”onpage44
•“Invaliddiscornodiscfoundmessage”onpage44
BlackscreeninsteadofDVDvideo
Symptom:BlackscreeninsteadofDVDvideo
Actions:
•RestarttheDVDplayerprogram.
•Closeanyopenles,turnoffthecomputer,andthenrestartthecomputer.
•Tryalowerscreenresolutionorcolordepth.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page56
forinstructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage34.
Chapter5.Troubleshootinganddiagnostics43