Contents
About this manual . . . . . . . . . . . . iii
Chapter 1. Important safety
information. . . . . . . . . . . . . . . . 1
General safety . . . . . . . . . . . . . . . . 1
Electrical safety . . . . . . . . . . . . . . . . 2
Safety inspection guide . . . . . . . . . . . . . 3
Handling electrostatic discharge-sensitive
devices . . . . . . . . . . . . . . . . . . . 4
Grounding requirements . . . . . . . . . . . . 4
Safety notices (multi-lingual translations) . . . . . . 4
Chapter 2. Important service
information. . . . . . . . . . . . . . . 27
Strategy for replacing FRUs . . . . . . . . . . 27
Strategy for replacing a hard disk drive or a
solid-state drive . . . . . . . . . . . . . 27
Important notice for replacing a system
board . . . . . . . . . . . . . . . . . 27
How to use error codes . . . . . . . . . . 27
Strategy for replacing FRUs for CTO, special-bid,
and standard models. . . . . . . . . . . . . 28
Product definition . . . . . . . . . . . . 28
FRU identification . . . . . . . . . . . . 28
Chapter 3. Product overview . . . . . 29
Front . . . . . . . . . . . . . . . . . . . 29
Rear . . . . . . . . . . . . . . . . . . . 30
Chapter 4. Service checkout and
symptom-to-FRU index . . . . . . . . 31
Service checkout . . . . . . . . . . . . . . 31
Problem determination tips . . . . . . . . 31
Symptom-to-FRU index . . . . . . . . . . . 32
Hard disk drive boot error . . . . . . . . . 32
Power supply problems . . . . . . . . . . 33
Beep symptoms . . . . . . . . . . . . . 33
POST error codes . . . . . . . . . . . . 34
Miscellaneous error conditions . . . . . . . 35
Undetermined problems . . . . . . . . . 37
Chapter 5. Troubleshooting,
diagnostics, and recovery . . . . . . . 39
Basic procedure for resolving computer
problems . . . . . . . . . . . . . . . . . 39
Troubleshooting . . . . . . . . . . . . . . 39
Startup problems . . . . . . . . . . . . 40
Audio problems . . . . . . . . . . . . . 41
Network problems . . . . . . . . . . . . 41
Performance problems . . . . . . . . . . 44
Storage drive problems . . . . . . . . . . 45
CD or DVD problems . . . . . . . . . . . 45
Serial connector problems . . . . . . . . . 46
USB device problems . . . . . . . . . . 46
Software problems. . . . . . . . . . . . 47
Diagnostics . . . . . . . . . . . . . . . . 47
Lenovo diagnostic tools . . . . . . . . . . 47
UEFI diagnostic program . . . . . . . . . 47
Recovery . . . . . . . . . . . . . . . . . 48
Restore system files and settings to an earlier
point . . . . . . . . . . . . . . . . . 48
Restore your files from a backup . . . . . . 48
Reset your computer . . . . . . . . . . . 48
Use advanced options . . . . . . . . . . 48
Windows automatic recovery. . . . . . . . 49
Create and use a recovery USB device . . . . 49
Update the device driver . . . . . . . . . 49
Chapter 6. Hardware removal and
installation . . . . . . . . . . . . . . . 51
Handling static-sensitive devices . . . . . . . . 51
Service tool kit . . . . . . . . . . . . . . . 51
Major FRUs and CRUs . . . . . . . . . . . . 52
System board . . . . . . . . . . . . . . . 55
Removing and installing hardware . . . . . . . 56
External options . . . . . . . . . . . . . 56
Power adapter and power cord . . . . . . . 56
Vertical stand . . . . . . . . . . . . . . 58
VESA mount bracket . . . . . . . . . . . 60
External optical drive box and external optical
drive . . . . . . . . . . . . . . . . . 60
Power adapter bracket . . . . . . . . . . 62
Dust shield . . . . . . . . . . . . . . . 65
Rear Wi-Fi antenna. . . . . . . . . . . . 66
Computer cover . . . . . . . . . . . . . 67
Hard disk drive and hard disk drive bracket . . 69
Internal speaker . . . . . . . . . . . . . 71
System fan . . . . . . . . . . . . . . . 72
Coin-cell battery. . . . . . . . . . . . . 73
Wi-Fi card and Wi-Fi card shield . . . . . . 75
Bottom cover . . . . . . . . . . . . . . 77
Memory module . . . . . . . . . . . . . 78
M.2 solid-state drive . . . . . . . . . . . 80
Rear Wi-Fi antenna cable . . . . . . . . . 81
Front Wi-Fi antenna . . . . . . . . . . . 82
Antenna bracket. . . . . . . . . . . . . 83
© Copyright Lenovo 2020 i
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