GeneralAnnounceVariant(GAV)
Thisisastandardmodel(xedconguration).GAVsareannouncedandofferedtoallcustomers.TheMTM
portionofthemachinelabelisa4-digitMTand3-digitmodel,wheremodel=a“xedpartnumber”,not
“CTO”(Example:1829-F1U).Also,PEW,eSupport,andtheHMMwilllisttheseproductsunderthesame
xedmodelnumber.
FRUidenticationforCTO,CMV,andGAVproducts
TherearethreeinformationresourcestoidentifywhichFRUsareusedtosupportCTO,CMV,andGAV
products.ThesesourcesarePEW,eSupport,andtheHMM.
UsingPEW
•PEWistheprimarysourceforidentifyingFRUpartnumbersandFRUdescriptionsforthekeycommodities
forCTO,CMVandGAVproductsataMT-serialnumberlevel.Anexampleofkeycommoditiesarehard
diskdrives,systemboards,microprocessors,LiquidCrystalDisplays(LCDs),andmemory.
•Remember,allCTOandCMVproductsareloadedinPEWunderthe4-digitMTand3-digitmodel,where
model=“CTO”(Example:1829-CTO).GAVsareloadedinPEWunderthe4-digitMTand3-digitmodel,
wheremodel=a“xedpartnumber”,not“CTO”(Example:1829-F1U).
•PEWcanbeaccessedatthefollowingWebsite:
http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY
SelectWarrantylookup.InputtheMTandtheSerialnumberandthelistofkeycommoditieswillbe
returnedinthePEWrecordunderCOMPONENTINFORMATION.
UsingeSupport
Forkeycommodities(examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory)
•eSupportcanbeusedtoviewthelistofkeycommoditiesbuiltinaparticularmachineserial(thisisthe
samerecordfoundinPEW).
•eSupportcanbeaccessedatthefollowingWebsite:
http://support.lenovo.com
•Toviewthekeycommodities,dothefollowing:
1.ClickProducts&ServiceWarranty.
2.ClickCheckWarrantyStatus.
3.OntheWarrantyStatusLookuppage,clickPartsLookup.
4.Typeyourmachinetypeandserialnumber,andthenclickSubmit.Thekeycommoditieswillbe
displayed.
FortheremainingFRUs(thecompletelistofFRUsattheMTmodellevel)
•eSupportcanbeusedtoviewthecompletelistofFRUsforamachinetypeandmodel.
•ToviewthecompletelistofFRUs,dothefollowing:
1.ClickProduct&PartsDetailandthenfollowtheinstructionsonthescreentoreachtheProduct
andPartsDetailspage.
2.ClickthePartsDetailtabtoviewthelistofserviceparts.
UsingtheHMM
Forkeycommodities(examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory)
UsetheHMMasabackuptoPEWandeSupporttoviewthecompletelistofFRUsattheMTmodellevel.
Chapter2.Importantserviceinformation21