Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsicononthetaskbar.
Note:IfyouareusingtheWindows7operatingsystem,clickShowhiddeniconsonthetaskbar.The
AccessConnectionsiconisdisplayed.Formoreinformationabouttheicon,refertotheAccessConnections
helpinformationsystem.
ChecktheNetworkName(SSID)andyourencryptioninformation.UsetheAccessConnectionsprogramto
verifythiscase-sensitiveinformation.
AwirelessWANproblem
Problem:AmessageisdisplayedindicatingthatanunauthorizedWANcardisinstalled.
Solution:TheWANcardisnotsupportedonthiscomputer.Removeit.
Note:Dependingonyourcomputer,somemodelsdonothaveawirelessWANcard.
Bluetoothproblems
•Problem:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfromthelocal
speakereventhoughtheBluetoothheadset/headphoneisconnectedusingaHeadsetproleorAVprole.
Solution:Dothefollowing:
1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).
2.OpenControlPanelbyclickingStart➙ControlPanel➙HardwareandSound➙Sound➙
Playback.
3.IfyouareusingaHeadsetprole,selectBluetoothHands-freeAudioandclicktheSetDefault
button.IfyouareusinganAVprole,selectStereoAudioandclicktheSetDefaultbutton.
4.ClickOKtoclosetheSoundwindow.
•Problem:PIMitemssentfromtheWindows7operatingsystemscannotbereceivedcorrectlyintothe
addressbookofanyotherBluetooth-enableddevice.
Solution:TheWindows7operatingsystemsendPIMitemsinXMLformat,butmostBluetooth-enabled
deviceshandlePIMitemsinvCardformat.IfanotherBluetooth-enableddevicecanreceivealethrough
Bluetooth,aPIMitemsentfromtheWindows7mightbesavedasalewiththeextension.contact.
Problemswithkeyboardandotherpointingdevices
Thefollowingarethemostcommonkeyboardandotherpointingdevicesproblems:
UltraNavpointingdeviceproblems
•Problem:Thepointerdriftswhenthecomputeristurnedonorafteritresumesnormaloperation.
Solution:ThepointermightdriftwhenyouarenotusingtheTrackPointduringnormaloperation.This
isanormalcharacteristicoftheTrackPointandisnotadefect.Pointerdriftingmightoccurforseveral
secondsunderthefollowingconditions:
–Whenthecomputeristurnedon.
–Whenthecomputerresumesnormaloperation.
–WhentheTrackPointispressedforalongtime.
–Whenthetemperaturechanges.
•Problem:TheTrackPointortouchpaddoesnotwork.
Solution:MakesurethattheTrackPointortouchpadissettoEnabledintheUltraNavDeviceSetting.
Chapter10.Troubleshootingcomputerproblems137
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