Lenovo ThinkStation C30 - Keyboard, Mouse, or Pointing Device Problems

•Verifythatwhenthecomputerison,thefangrillisnotblockedandthefansareworking.Ifairflowis
blockedorthefansarenotworking,thecomputermightoverheat.
•IfSCSIdevicesareinstalled,verifythatthelastexternaldeviceineachSCSIchainisterminatedcorrectly.
(SeeyourSCSIdocumentation.)
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter12“Gettinginformation,help,andservice”onpage113
.
Keyboard,mouse,orpointingdeviceproblems
Selectyoursymptomfromthefollowinglist:
•“Allorsomekeysonthekeyboarddonotwork”onpage102
•“Themouseorpointingdevicedoesnotwork”onpage102
•“Thepointeronthescreendoesnotmovesmoothlywiththemouse”onpage103
•“Thewirelesskeyboarddoesnotwork”onpage103
Allorsomekeysonthekeyboarddonotwork
Symptom:Allorsomekeysonthekeyboarddonotwork.
Actions:
•Verifythatthekeyboardcableissecurelyconnectedtothecorrectconnectoronthecomputer.
•IfyouareusinganEnhancedPerformanceUSBkeyboardandoneormoreoftheRapidAccessbuttons
aretheonlykeysthatarenotworking,thesebuttonsmighthavebeendisabledorhavenotbeenassigned
toafunction.UsethehelpsystemintheEnhancedPerformanceCustomizationKeyboardprogramto
helpdiagnoseproblemswiththeRapidAccessbuttons.
ToopentheEnhancedPerformanceCustomizationKeyboardprogram,dooneofthefollowing:
–OntheWindows7operatingsystem,dothefollowing:
1.ClickStart➙ControlPanel.
2.ClickHardwareandSound.
3.ClickDevicesandPrinters.
4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.
–OntheWindows8orWindows8.1operatingsystem,dothefollowing:
1.OpenControlPanel.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
“AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage18.
2.ClickHardwareandSound.
3.ClickDevicesandPrinters.
4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.
Iftheseactionsdonotcorrecttheproblem,havethecomputerandkeyboardserviced.SeeChapter12
“Gettinginformation,help,andservice”onpage113
fordetails.
Themouseorpointingdevicedoesnotwork
Symptom:Themouseorpointingdevicedoesnotwork.
102ThinkStationC30UserGuide