OntheWindows8orWindows8.1operatingsystem,openControlPanelandclickHardwareand
Sound➙Adjustscreenresolution➙AdvancedSettings.ThenclicktheMonitortabandselecta
newrefreshrate.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
“AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage18
.
•Seeyouroperatingsystemdocumentationorhelpforfurtherinformationonmonitorsettings.
Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter12“Getting
information,help,andservice”onpage113fordetails.
Theimageisdiscolored
Symptom:Theimageisdiscolored.
Action:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticfieldsaroundother
devices,suchastransformers,appliances,fluorescentlights,andothermonitorsmightbecausingthe
problem.Movefluorescentdesklightingoranyequipmentthatproducesmagneticfieldsfurtherawayfrom
themonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:
1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)
2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.
3.Turnonthemonitor.
Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter12“Getting
information,help,andservice”onpage113
fordetails.
Ethernetproblems
ForEthernetproblems,selectyoursymptomfromthefollowinglist:
•“Yourcomputercannotconnecttothenetwork”onpage105
•“Theadapterstopsworkingfornoapparentreason”onpage106
•“IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnectionfails
orerrorsoccur”onpage106
•“IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,it
connectsat100Mbps”onpage106
Yourcomputercannotconnecttothenetwork
Symptom:Yourcomputercannotconnecttothenetwork.
Actions:Ensurethat:
•Thecableisinstalledproperly.
ThenetworkcablemustbesecurelyconnectedtoboththeEthernetconnectorofyourcomputerand
theRJ45connectorofthehub.Themaximumallowabledistancefromthecomputertohubis100
meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbuttheproblempersists,try
adifferentcable.
•Thecableisinstalledproperly.
•Youareusingthecorrectdevicedriver.
OntheWindows7operatingsystem,dothefollowing:
1.ClickStart➙ControlPanel.
2.ClickHardwareandSound.
Chapter11.Troubleshootinganddiagnostics105