Server hangs during the UEFI boot process
If the system hangs during the UEFI boot process with the message UEFI: DXE INIT on the display, make sure
that Option ROMs were not configured with a setting of Legacy. You can remotely view the current settings
for Option ROMs by running the following command using the Lenovo XClarity Essentials OneCLI:
onecli config show EnableDisableAdapterOptionROMSupport --bmc xcc_userid:xcc_password@xcc_ipaddress
To recover a system that hangs during the boot process with Legacy Option ROM settings, see the following
Tech Tip:
https://datacentersupport.lenovo.com/us/en/solutions/ht506118
If legacy Option ROMs must be used, do not set slot Option ROMs to Legacy on the Devices and I/O Ports
menu. Instead, set slot Option ROMs to Auto (the default setting), and set the System Boot Mode to Legacy
Mode. Legacy option ROMs will be invoked shortly before the system boots.
The server immediately displays the POST Event Viewer when it is turned on
Complete the following steps until the problem is solved.
1. Correct any errors that are indicated by the front operator panel and error LEDs.
2. Make sure that the server supports the processor and that the processor matches in speed and cache
size.
You can view processor details from system setup.
To determine if the processor is supported for the server, see
https://serverproven.lenovo.com/server/
se350
.
3. (Trained technician only) Make sure that system board is seated correctly
4. (Trained technician only) Make sure that processor is seated correctly
5. Replace the following components one at a time, in the order shown, restarting the server each time:
a. (Trained technician only) Processor
b. (Trained technician only) System board
Server is unresponsive (POST is complete and operating system is running)
Complete the following steps until the problem is solved.
• If you are in the same location as the server, complete the following steps:
1. If you are using a KVM connection, make sure that the connection is operating correctly. Otherwise,
make sure that the keyboard and mouse are operating correctly.
2. If possible, log in to the server and verify that all applications are running (no applications are hung).
3. Restart the server.
4. If the problem remains, make sure that any new software has been installed and configured correctly.
5. Contact your place of purchase of the software or your software provider.
• If you are accessing the server from a remote location, complete the following steps:
1. Make sure that all applications are running (no applications are hung).
2. Attempt to log out of the system and log back in.
3. Validate the network access by pinging or running a trace route to the server from a command line.
a. If you are unable to get a response during a ping test, attempt to ping another server in the
enclosure to determine whether it is a connection problem or server problem.
Chapter 4. Problem determination 169
To Next Page
Loading...
