Chapter 6. Resolving installation issues
Use this information to resolve issues that you might have when setting up your system.
Use the information in this section to diagnose and resolve problems that you might encounter during the
initial installation and setup of your server.
• “Server does not power on” on page 245
• “The server immediately displays the POST Event Viewer when it is turned on” on page 245
• “Embedded hypervisor is not in the boot list” on page 246
• “Server cannot recognize a hard drive” on page 246
• “Displayed system memory is less than installed physical memory” on page 247
• “A Lenovo optional device that was just installed does not work.” on page 247
• “Voltage planar fault is displayed in the event log” on page 248
Server does not power on
Complete the following steps until the problem is resolved:
1. Check the event log for any events related to the server not powering on.
2. Check for any LEDs that are flashing amber.
3. Check the power LED on the system board.
4. Check if AC power LED is lit on or the amber LED is lit on at the PSU rear side.
5. AC cycle the system.
6. Remove the CMOS battery for at least ten seconds, then, reinstall the CMOS battery.
7. Try to power on the system by IPMI command through XCC or by the power button.
8. Implement the minimum configuration (one processor, one DIMM and one PSU without any adapter and
any drive installed).
9. Reseat all power supplies and make sure that AC LEDs on the PSU rear side are lit.
10. Replace the each power supply and check the power button function after installing the each one.
11. If the issue cannot be resolved by above actions, please call service to review the issue symptom and
see whether the system board replacement is necessary.
The server immediately displays the POST Event Viewer when it is turned on
Complete the following steps until the problem is solved.
1. Correct any errors that are indicated by the light path diagnostics LEDs.
2. Make sure that the server supports all the processors and that the processors match in speed and
cache size.
You can view processor details from system setup.
To determine if the processor is supported for the server, see
https://static.lenovo.com/us/en/
serverproven/index.shtml
.
3. (Trained technician only) Make sure that processor 1 is seated correctly
4. (Trained technician only) Remove processor 2 and restart the server.
5. Replace the following components one at a time, in the order shown, restarting the server each time:
a. (Trained technician only) Processor
© Copyright Lenovo 2020 245
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