Levoit OasisMist LUH-0451S-WUS - VeSync App Troubleshooting

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If your problem is not listed, please contact
Customer Support (see page 26).
VESYNC APP
TROUBLESHOOTING
Why isn’t my humidier connecting to the
VeSync app?
The VeSync app is displaying an incorrect
humidity percentage while the humidier
is turned on.
My humidier is oine.
• Make sure your phone has
Bluetooth® turned on and is not
currently connected to another
Bluetooth device.
• During the setup process, you
must be on a secure 2.4GHz Wi-Fi
network. Conrm that the network is
working correctly.
• Make sure the Wi-Fi password you
entered is correct.
• Make sure your humidier and
phone are within 30 ft / 10 m of each
other.
• Reset the humidier by pressing and
holding for 15 seconds. Then try
connecting again.
• The room may be larger than the
humidier’s eective range. Move
to a room smaller than 215–430 ft² /
20–40 m².
• Moisture may have built up inside
the humidity sensor. Make sure
the nozzles are facing away from
the aroma box so that mist does
not settle on the sensor inside the
aroma box (see diagram in Getting
To Know Your Smart Humidier,
page 8). Turn o the humidier,
remove the aroma box, and allow
the sensor to air dry.
• If the humidier is placed within
12 inches / 30 cm of a wall or in a
corner, the humidity sensor cannot
provide a proper reading for the
relative humidity in the room.
• The humidity sensor will give an
improper reading if it is exposed to
dust. Avoid using the humidier in
dusty rooms.
• Make sure the humidier is plugged
in. The humidier may appear to
be oine if it is unplugged, or if the
outlet does not have power.
• Refresh the VeSync menu by
swiping down on the screen.
• Make sure your router is connected
to the internet and your phone’s
network connection is working.
• Reset the humidier using one of
these options:
a. Delete the humidier from the
VeSync app. Swipe left (iOS®) or
press and hold (Android), then
tap Delete. Then recongure
your humidier with the VeSync
app.
b. Press and hold for 15
seconds. Then recongure your
humidier with the VeSync app.
Note: Power outages, internet outages,
or changing Wi-Fi routers may cause your
humidier to go oine.