Action Yes No
Step 1
Check the media condition. Load new, dry, recommended media,
and perform a print test.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check the toner level, and if necessary, replace the print cartridge.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the transfer roll assembly for contamination and wear, and
if necessary, replace the transfer roll assembly. Go to
“Transfer roll
assembly removal” on page 351.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the print cartridge for proper installation, and if necessary,
clean and reinstall the print cartridge.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the laser beam route and the printhead assembly window.
Make sure that the route is free of debris and the glass window is
free of contamination.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check the HVPS card assembly for proper connection, and if
necessary, replace the connection.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the HVPS card assembly. Go to
“HVPS card assembly
removal” on page 324.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Check the printhead assembly for proper connection, and if
necessary, replace the connection.
Does the problem remain?
Go to step 9. The problem is
solved.
7462
Diagnostic information
43
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