Error code Description Action
42.xy Toner cartridge region does not match the printer
region.
• x = printer region
• y = toner cartridge region
See
“Toner cartridge service check” on
page 129.
Scanner collation area service check
Action Yes No
Step 1
Close all held jobs.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer.
b Disconnect the power cord.
c Wait for 10 seconds, and then turn on the printer.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Resend a print job or a scan job.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
a Perform a print test.
b Perform a copy job.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Reduce the number of pages to be scanned.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check if the error occurs on documents with texts, graphics, or
images.
Did the error occur?
Go to step 7. The problem is
solved.
Step 7
Change the source document.
Does the problem remain?
Go to step 8. The problem is
solved.
3400-48x
Diagnostics and troubleshooting
127
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