Action Yes No
Step 8
a Upgrade the firmware.
Note: Contact your next level of support for the correct
firmware
level to use.
b Perform a POR.
c Perform a print test.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
a Reseat all the cables on the controller board.
b Check if the controller board LED lights up.
c Check the controller board for proper installation and damage.
Is the controller board properly installed and free of damage?
Contact the next
level of support.
Go to step 10.
Step 10
Replace the controller board. See
“Controller board removal” on
page 228.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Insucient memory service check
Action Yes No
Step 1
Close all held jobs.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer.
b Disconnect the power cord.
c Wait for 10 seconds, and then turn on the printer.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Resend a print job or a scan job.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
a Reduce the number of pages to print.
b Reduce the file size of the print job.
Does the problem remain?
Go to step 5. The problem is
solved.
3400-48x
Diagnostics and troubleshooting
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