Action Yes No
Step 10
Perform a print test and check the main motor assembly.
Is the media properly transported and able to reach the sensor (input)?
Go to step 11. Replace the main drive
motor. See “Main drive
motor removal” on
page 497.
Step 11
Perform a print test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
4yy paper jams
[x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [41y.xx]
1 Open the rear output expander door.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
4063
Diagnostic information
123
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