Diagnostic Information 2-1
4025-XXX
2. Diagnostic Information
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CAUTION: Remove the power cord from the printer or wall outlet before you connect or
disconnect any cable or electronic board or assembly for personal safety and to prevent
damage to the printer. Make sure your fingers are not under the printer when you lift or
set the printer down.
Use the error code table, symptom service check table, attendance message table,
service checks, print quality service checks and symptom service checks to determine
the corrective action necessary to repair a malfunctioning printer.
• “Service Error Code Table” on page 2-3
• “Symptom Service Check Table” on page 2-7
• “Attendance Message Table” on page 2-8
• “Service Checks” on page 2-11
• “Symptom Service Checks” on page 2-54
• “Print Quality Service Checks” on page 2-59
Operator Panel Messages
The operator panel messages are divided into four types: Status Screens, Status
Messages, Attendance Messages, and Service Messages. The characteristics of each
type is described in this chapter. The messages are displayed in the following priority
order:
1. Status screens (lowest priority)
2. Status messages
3. Service messages (highest priority)
4. Attendance messages
The printer prioritizes the operator panel messages within each type, if they occur
simultaneously.