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Lexmark X502N - Contacting Customer Support

Lexmark X502N
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3-28 Service Manual
7100-XXX Lexmark confidential until announce edited 1/4/2007
3. Pull the fuser pressure release levers to release tension on the media.
4. Grasp each side of the jammed media. Pull it to the rear of the printer and then out.
Note: Gently pull the media out so you do not tear it.
Note: If there is no media present in the fuser area, and print jobs appear smudged, see “Smear service
check” on page 2-58.
5. Close the rear door.
6. Check registration sensor and its actuator. Replace if damaged. See “Paper guide C assembly
removal” on page 4-31.
7. Ensure connector MCN9 on the engine controller board is connected. If connector is attached and error
persists, replace the engine controller board. See “Engine controller board removal” on page 4-34.

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