Diagnostic information 2-11
7100-XXX
Symptom tables
MFP symptom table
Symptom Action
Paper feed problems See “Paper feed service checks” on page 2-44.
Close door displayed when all doors are closed. See “User attendance messages” on page 2-8, and
follow the action suggested.
Paper jam messages do not reset after removing
paper.
See “User attendance messages” on page 2-8, and
follow the action suggested.
Toner cartridge does not turn or does not put toner on
the photodeveloper cartridge.
See “Toner feed service check” on page 2-39.
Developer motor makes noise or continuously runs. See “Developer drive assembly service check” on
page 2-16.
Main motor makes noise or continuously runs. See “Main motor service check” on page 2-14.
Transfer belt unit makes noise when rotated or does not
rotate at all.
See “Transfer belt unit service check” on page 2-17.
The transfer roll is not transferring images or does not
turn.
See “White band service check” on page 2-63.
No power See “Printer no power service check” on page 2-38.
Waste toner feed problems See “Waste toner feed service check” on page 2-39.
Fans not working or making noise. See “Service error codes” on page 2-3. Find the failing
fan, and follow the action suggested.
Print/image problems See “Print quality symptom table” on page 2-13.
Photodeveloper cartridge does not rotate or makes
noise.
See “OPC belt (photodeveloper) cartridge drive service
check” on page 2-36.
Black copies from scanner. See “Black page copy service check” on page 2-41.
Fail to scan from the flatbed. See “Flatbed service check” on page 2-41.
Paper jams in the ADF. See “ADF paper feed service check” on page 2-42.
Paper skews when fed into the ADF. See “ADF paper feed service check” on page 2-42.
Paper fails to feed into the ADF. See “ADF paper feed service check” on page 2-42.
Op panel failure See “Operator panel service check” on page 2-40.
Fax fails to transmit. See “Modem / fax card service check” on page 2-43.
Fax appears stretched or compressed. Issue with sending fax machine.
Streaks down the middle of a copy, fax or scan when
using the ADF
See “ADF streak service check” on page 2-41.
Scanner locked Check the scanner lock switch. If it is unlocked see
“Flatbed service check” on page 2-41.
Scanner fails to communicate with the host PC. If the MFP is USB-attached, see “USB service check” on
page 2-40. If the MFP is network-attached, see “Network
service check” on page 2-40.
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