2-110 Service Manual
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constant or intermittent. Use the troubleshooting procedure below to isolate the issue. Take any notes as
instructed. You will need that information in the event you need to contact your next level support.
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible
determine whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer
which Lexmark Solutions applications are installed on the device.
Step Action and questions Yes No
1 POR the device.
Does the error reoccur?
Go to step 2. Problem
resolved.
2
• Write down the exact 900.xx error code displayed
on the device.
• Turn the device off.
• Clear the print queues.
• Disconnect all communication cables, and remove
all memory options.
• Remove all ISP and modem cards.
• Restart the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
Go to step 3. Go to step 6.
3
Check all the cables connected to the RIP board for
proper connectivity.
Are the cables properly connected?
Go to step 5. Go to step 4.
4
Properly connect the cables to the RIP board. Restart
the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
Go to step 5. Go to step 6.
5
Replace the RIP board, and restart the device.
Does this fix the problem?
Note: If an error, different from the original 900.xx, is
displayed, consult the service check for that error.
Problem
resolved.
Go to step 31.
6
Print the following:
•Error log
• Menu settings page
• Network settings page
Does the 900.xx error reoccur while these pages
were printing?
Go to step 31. Go to step 7.
7
Re-attach the communications cable. Restart the
printer to operating mode. Send the printer a print job.
Does the 900.xx error reoccur?
Note: Before performing this step, write down this
information about the file being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
Go to step 8. Go to step 10.
8
Restart the printer to operating mode. Send a different
print job to the device.
Does the 900.xx error reoccur?
Go to step 9. Go to step 10.
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