Diagnostic information 2-169
7500-XXX
943.00 Tray 3 lift up / no tray failure
8 Check the tray 2 switch (media size) for proper connection.
Is the switch connected properly?
Replace the switch
(media size).
Go to “Switch
(media size)
removal” on
page 4-19.
Replace the
connection.
8 Perform a print test.
Does the error continue?
Replace the
printer engine card
assembly.
Go to “Printer
engine card
assembly
removal” on
page 4-117.
Problem solved.
Step Check Yes No
1 Check the media.
Pull out tray 3, and visually check it.
Is any media loaded in tray 3?
Go to step 2. Load media
properly.
2 Check the tray.
Is the tray 3 lift gear assembly or the surrounding parts
of it damaged?
Go to step 3. Replace the tray 3
lift gear assembly or
any other damaged
parts.
Go to “2000-sheet
dual input (TTM)–
tray 3 lift gear
assembly removal”
on page 4-271.
3 Check the tray 3 media feed lift motor for proper
operation.
Warning: Only perform this test with the paper tray
assembly removed from the machine, or abnormal
grinding noises will occur.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer Tests.
4. Touch Tray 3 lift mtr.
Does the tray 3 media feed lift motor operate properly?
Go to step 6. Go to step 4.
4 Check the tray 3 media feed lift motor for proper
connection.
Is the above motor connected properly?
Go to step 5. Replace the
connection.
5 Check the 2TM/TTM controller card assembly and the
printer engine card assembly for proper connection.
Are connectors P541 and P413 on the above cards
connected properly?
Go to step 6. Replace the
connection.
Step Check Yes No
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