Diagnostic information 2-9
7541-03x
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Step Action and questions Yes No
1 Inspect the contact points for the imaging unit and the
printer. Are they clean and free of debris?
Go to step 3 Go to step 2
2
Clean the contacts. Did this fix the issue? Problem resolved Go to step 3.
3
Check the sub frame for bent springs, or contacts. Are
the contacts on the sub frame damaged?
Replace the sub
frame.
Go to step 4.
4
Check the HVPS for proper installation. Are the screws
securing the HVPS to the subframe secure?
Go to step 5 Tighten the
screws.
5
Disconnect and reconnect the HVPS cable at the
bottom of the HVPS. Did this fix the problem?
Problem resolved Go to step 6.
6
Replace the HVPS. Did this fix the problem? Problem resolved Contact your
second level
support.
Step Action and questions Yes No
1 Check the paper in the printer for moisture. Is the
paper damp?
Replace the
paper with dry
paper.
Go to step 2.
2
Check for dewing or moisture on the LED printheads.
Is there moisture on the printheads?
Let the
printheads dry.
Move the printer
to a less humid
location if
needed.
Go to step 3.
3
Using the Administrative menu, move the transfer belt
to the up and down position. Does the belt move?
Go to step 4. Replace the belt
4
Check the transfer roll for proper installation. Is the
transfer roll installed correctly?
Go to step 5. Reinstall the
transfer roll.
5
Check the transfer roll contacts for dirt or wear. Are the
transfer roll contacts clean?
Go to step 6. Clean the
contacts.
6
Check the LED ribbon cables for proper connection at
both ends. Are the LED ribbon cables properly
installed?
Go to step.7 Properly install
the ribbon
cables.
7
Check the LED ribbon cable connectors on the
printhead controller board for +5V DC. Is the voltage
correct?
Go to step.8 Replace the
printhead
controller board.
8
Check all the connectors on the printhead controller
board. Are they properly connected
Go to step.9 Properly connect
the connectors.
9
Replace the printhead controller board. Did this fix the
problem?
Problem
resolved.
Contact second
level support.
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