Lexmark X925 7541-03 series - Clearing and Resolving Scanner Jams; Paper Missing

Diagnostic information 2-29
7541-03x
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Clearing and resolving scanner jams
Note: Before performing the ADF jam service procedures, perform the following steps:
1. Remove all documents from the ADF input tray.
2. Open the ADF cover.
3. Gently remove the jammed paper from the ADF.
Note: Make sure all paper fragments are removed.
280.06 Paper missing
Step Action and questions Yes No
1 Open the ADF top cover and check the paper
in sensor actuator to see if it moves freely.
Does the sensor actuator move freely?
Go to step 4. Go to step 2.
2
Is there any paper or obstruction preventing
the actuator from moving freely.
Go to step 3 Go to step 4.
3
Remove the obstruction from the actuator. Did
this fix the problem?
Problem resolved Go to step 4.
4
Check the paper present sensor for dust or dirt.
Is the sensor dusty?
Go to step 5. Go to step 6.
5
Clean the sensor off. Did this fix the problem? Problem resolved Go to step 6.
6
Is the sensor dislodged? Go to step 7. Go to step 8.
7
Properly install the sensor. Did this fix the
problem?
Problem resolved Go to step 8.
8
Check the sensor (ADF paper present) for
proper operation.
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Observe the line “sensor (ADF paper
present)”
Does the display on the operator panel,
change every time the sensing area of the
above sensor is interrupted or blocked?
Go to step 4. Go to step 3.
9
Check the sensor connection for proper
connection to CN1 on the ADF relay, and the
paper present sensor. Is the cable properly
connected?
Go to step 10. Go to step 9.
10
Connect the cables. Did this resolve the issue? Problem resolved Go to step 10.
11
Check J1 pin 12 for +5V and pin 10 for ground.
Are these present?
Go to step 11. Go to step 12.
12
Replace the paper present sensor. Did this fix
the issue?
Problem resolved Go to step 12.
13
Is the ADF cable properly connected to J9 on
the ADF relay card, and the ICC board
connector on the rear under side of the
flatbed?
Go to step 14 Go to step15.
14
Properly connect the cable at both ends. Did
this fix the issue?
Problem resolved Go to step 15.