What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1 ) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
appli cable provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your
state cover vehicles used for
commercial purposes; or 2) claims
that an air bag failed to deploy or
deployed when it should not have;
or 3) disputes regarding fires and/
or accidents and/or theft. Since
there are other additional exclusions,
please contact NCDS for further
information on eligibility guidelines.
You must file a request for arbitra-
tion with NCDS within six months
of the expiration of the eligibility
period, provided the concern or
alleged defect was brought to the
attention of Lexus or one of its
dealers during the eligibility period.
How long is the
arbitration process?
The entire process — from the
time NCDS receives your request
for arbitration to the arbitrator’s
decision — is designed to take no
more than 40 days. A decision
may be delayed if:
• You fail to provide certain
information required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner (if
an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at (866) 272-4872. When
you call, please have ready your
vehicle identification number
(VIN), the names of your selling
and servicing dealerships, and the
current mileage on your Lexus.
Introduction
IF YOU NEED ASSISTANCE
WARRAntY
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