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9-1. For owners
9-1.For owners
Reporting safety defects for
U.S. owners
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addi-
tion to notifying the Lexus Division
of Toyota Motor Sales, U.S.A., Inc.
(Toll-free: 1-800-25-LEXUS).
If NHTSA receives similar com-
plaints, it may open an investiga-
tion, and if it finds that a safety
defect exists in a group of vehicles,
it may order a recall and remedy
campaign. However, NHTSA can-
not become involved in individual
problems between you, your
dealer, or Lexus Division of Toyota
Motor Sales, U.S.A., Inc.
To contact NHTSA, you may call
the Vehicle Safety Hotline toll-free
at 1-888-327-4236 (TTY: 1-800-
424-9153); go to
http://www.safercar.gov
; or write
to: Administrator, NHTSA, 1200
New Jersey Ave. SE., Washington,
DC 20590. You can also obtain
other information about motor
vehicle safety from
http://www.safercar.gov.
Reporting safety defects for
Canadian owners
Canadian customers who wish to
report a safety-related defect to
Transport Canada, Defects Investi-
gations and Recalls, may telephone
the toll-free hotline 1-800-333-
0510, mail Transport Canada -
ASFAD, 330 Sparks Street,
Ottawa, ON, K1A 0N5, or com-
plete the online form at
https://www.tc.gc.ca/recalls.
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