When Apple CarPlay or Android Auto might be malfunctioning
If ha
ving trouble with Apple CarPlay or Android Auto, check the following table
first.
Symptom Solution
Apple CarPlay or Android Auto
does not st
art.
Confirm that the smartphone being connected sup-
por
ts Apple CarPlay or Android Auto.
Confirm that Apple CarPlay or Android Auto is ena-
bled on the smartphone.
Confirm that the Android Auto application is installed
on the smartphone being connected.
For details, refer to the following URL.
● Apple CarPlay: https://www.apple.com/ios/car-
play/
● Android Auto: https://www.android.com/auto/
Confirm that the Apple CarPlay or Android Auto
function on the registered smartphone is turned on in
the multimedia system.
If connecting with a USB cable, confirm that the USB
cable is secur
ely connected to the smartphone and
the USB port. Connect the smartphone directly to the
USB port. Do not use a USB hub.
Make sure the correct USB port is used to connect
Apple CarPlay and Android Auto. USB port used ex-
clusively for charging cannot be used for smartphone
apps. Wireless charging pad used for wireless charg-
ing will not start wireless Apple CarPlay or wireless
Android Auto connection.
For a wireless connection, check the following items.
● Confirm that the smartphone can be connected via
Bluetooth
®
to the multimedia system.
● Confirm that the smartphone is set to be able to
use Wi-Fi
®
.
For Apple CarPlay: Confirm that the lightning cable
being used is Apple-certified.
Confirm that Siri is enabled.
The smartphone linking function cannot be used with
a charging-only USB cable.
3-3. Using Apple CarPlay and Android Auto
127
3
Connecting a smartphone or communication device