Problem Likely cause Solution
Unable to load saved profile
System is not loading the
pr
eviously saved profile.
Turn the Bluetooth
®
setting
on and ensure the device is
paired with the system and
set as primary device.
Unable to load saved pro-
file with Bluetooth
®
setting
turned on
Ensure Bluetooth
®
setting is
t
urned on and Lexus app is
running on device.
Forgot PIN PIN needs to be reset.
PIN can be reset using the
Lexus app.
Unable to add a Bluetooth
®
de
vice to a profile
System does not accept the
Bluetooth
®
de
vice thus pre-
venting you to add the de-
vice to your profile.
Verify your device is not as-
sociated with other driv
er's
profile.
Unable to detect profile
System does not show the
pr
ofile in the detected list.
Verify your device’s Blue-
tooth
®
setting is on and
L
exus app is running on
your device.
Unable to generate QR /
au
thorization code
System is not loading your
QR code or manual authori-
zation code.
Verify that car is in good
network area and DCM
connection is active.
Failed to complete registra-
tion
QR and manual authoriza-
tion code are valid for a lim-
ited time of few minutes.
Restart registration process
by going back previous
screen and entering phone
number again to get a new
QR code / manual authori-
zation code.
2-3. Driver settings
56
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