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LG-Ericsson iPECS SBG-1000 User Manual

LG-Ericsson iPECS SBG-1000
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iPECS SBG-1000 User
Manual
(IP-PBX Features)

Table of Contents

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LG-Ericsson iPECS SBG-1000 Specifications

General IconGeneral
BrandLG-Ericsson
ModeliPECS SBG-1000
CategoryGateway
LanguageEnglish

Summary

Regulatory Information

Revision History

1. Introduction

1.1 Overview

Provides a high-level overview of the iPECS SBG-1000 system, its purpose, and capabilities.

1.2 Hardware Components

Details the physical components included in the iPECS SBG-1000 package and available options.

1.3 Manual Application

Explains the structure and organization of the manual, detailing how features are presented.

1.4 System Capacities

Presents the capacity chart for the iPECS SBG-1000, outlining station and VoIP channel limits.

1.5 Hardware Description

Provides a detailed description of the iPECS SBG-1000 hardware, including connection ports, buttons, and indicators.

1.6 Specifications

Lists the environmental and power adaptor specifications for the iPECS SBG-1000.

2. Call Features

2.1 System Time

Covers settings related to the system's date and time, including format control and ring modes.

2.1.1 LCD Date/Time Format Control

Allows the attendant to select the date and time format displayed on LIP Phones.

2.1.2 Auto Service Mode Control

Defines and controls system service modes, influencing ring assignments and privileges.

2.1.3 Day/Night/Timed Ring Mode

Manages ring assignments based on time of day and day of week (Day, Night, Timed).

2.2 Call Forward

Explains how users can re-route incoming calls to other stations, groups, or external numbers.

2.3 Call Forward, Preset

Allows pre-determined call forwarding destinations to be assigned in the system database.

2.4 Call Park

Enables placing active CO calls in a holding location for easy access from any station.

2.5 Call Pick-up

Allows stations to answer incoming calls ringing at another station.

2.5.1 Directed Call Pick-Up

Describes how to answer specific calls ringing at another station directly.

2.5.2 Group Call Pick-Up

Allows answering calls ringing at other stations within the same group.

2.6 Call Transfer

Covers transferring calls between stations or to other CO lines, with or without announcements.

2.6.1 Call Transfer, Station

Details transferring CO or Intercom calls to other stations, screened or unscreened.

2.6.2 Call Transfer, CO

Explains transferring CO calls to another CO line, establishing an unsupervised conference.

2.6.3 Call Transfer, Voice Mail

Allows direct transfer of CO calls to a station's VSF voice mail box.

2.7 Call Waiting/Camp-On

Notifies a busy station of a waiting call with a camp-on tone, allowing response.

2.8 CO Access

Manages station access to outgoing CO lines based on CO Group Access programming.

2.9 CO Queuing

Allows users to queue for busy CO lines, awaiting availability on a first-in, first-out basis.

2.10 Three-Party Voice Conference

Enables connecting three internal or external parties on a single call for conferences.

2.11 Customer Site Name

Allows programming a customer name for system identification in SMDR and database outputs.

2.12 FAX

Describes how to assign stations to block incoming system tones for analog data transmission.

2.13 Delayed CO Ring

Allows incoming CO calls to ring with a delay, giving other stations a chance to answer.

2.14 Delayed Auto Attendant

Routes incoming CO calls to the Auto Attendant after a delay, allowing other stations to answer first.

2.15 Diagnostic/Maintenance

Details system diagnostics and maintenance routines accessible remotely or locally.

2.16 Dial-by-Name

Enables placing intercom calls or selecting speed dials by searching for names.

2.17 DND (Do Not Disturb)

Allows stations to block incoming CO and Intercom calls, transfers, and paging announcements.

2.18 Emergency Call

Allows users to dial emergency numbers, overriding toll restrictions for immediate connection.

2.19 Flexible Numbering Plan

Enables administrators to assign codes for individual functions and features accessed via codes or buttons.

2.20 Headset Compatibility

Details connecting industry-standard headsets to LIP Phones and configuring audio paths and ring signals.

2.21 Hold

Explains placing CO lines on a waiting state, allowing other stations access to the held call.

2.21.1 Hold

Describes the process of placing a call on system hold and retrieving it.

2.21.2 Hold Recall

Manages call recalls when a held call is not answered within a specified timer.

2.21.3 Automatic Hold

Allows automatic placement of calls on hold when other feature buttons are pressed.

2.22 Call Routing by Caller Number

Uses caller ID to determine routing of incoming external calls based on programmed tables.

2.23 IP Fax Relay, T.38 Support

Supports T.38 protocol for transmitting fax tones over IP networks by translating them to digital signals.

2.24 LNR (Last Number Redial)

Stores the last dialed number for redialing without needing to re-dial manually.

2.25 MOH (Music-On-Hold)

Delivers audio from a defined MOH source when a call is placed on hold.

2.26 Registration & Registration Table

Allows programming of MAC addresses to permit local device registration to the system.

2.27 Ringing Line Preference

Automatically connects stations to incoming calls by lifting the handset or pressing the speaker button.

2.28 Speed Dial

Covers storing commonly dialed numbers for quick access using Individual and Common Speed Dial bins.

2.28.1 Display Security

Prevents digits of speed dial numbers from being displayed on the LCD of LIP phones.

2.28.2 Individual Speed Dial

Allows users to store up to 20 commonly dialed numbers for easy access using individual bins.

2.28.3 Common Speed Dial

Enables storage of commonly dialed numbers by Attendant or Administrator for station access.

2.29 Station Groups

Groups stations for incoming call routing and Call Pick-up purposes, supporting up to 12 groups.

2.30 SMDR (Station Message Detail Recording)

Provides detailed information on incoming and outgoing calls, including cost estimation.

2.30.1 Call Cost Display

Displays estimated call costs on the LIP Phone LCD in place of call duration.

2.30.2 SMDR Call Records

Details the structure and fields of SMDR records, providing information on calls and call details.

2.30.3 Lost Call Recording

Records and reports on incoming calls that were abandoned or lost before being answered.

2.31 System Admin Programming

Covers accessing and modifying the system database using LIP Phone keypads and Flex buttons.

2.31.1 Keyset Administration

Allows Attendants to program system database items using the LIP Phone keypad and Flex buttons.

2.31.2 Web Administration

Provides access to the system database and configuration via a web browser interface.

2.32 Traffic Analysis

Monitors and outputs various traffic statistics to evaluate system performance and identify issues.

2.32.1 Traffic Analysis, Attendant

Reports operational statistics specifically for Attendants, covering call handling and activity.

2.32.2 Traffic Analysis, Call Reports

Provides call activity statistics through Hourly Call Reports, detailing completed calls per hour.

2.32.3 Traffic Analysis, H/W Usage

Generates statistics for system hardware resources, such as VSF usage, to monitor utilization.

2.32.4 Traffic Analysis, CO Reports

Presents statistics on CO Group activity through summary and hourly reports for analysis.

2.33 VSF Integrated Auto Attd/Voice Mail

Details the Voice Store & Forward (VSF) unit, supporting Auto Attendant, Voice Mail, and system announcements.

2.33.1 VSF

Describes the VSF unit's capabilities, including memory for announcements and messages.

2.33.2 VSF-Auto Attendant

Explains how calls can be routed to user-recorded VSF announcements for automated attendant functions.

2.33.3 VSF Voice Mail

Covers message storage, retrieval, and management within the VSF voice mail system.

2.33.3.1 Message Storage

Details how callers can leave voice messages, activate message waiting, and options for message handling.

2.33.3.2 Message Retrieval

Guides users on accessing and managing voice mail messages, including playback and options.

2.33.3.3 Remote Message Retrieval

Allows remote users to access their voice mailboxes following local access procedures.

2.33.3.4 Message Retrieval Options

Provides options for accessing new/saved messages, settings, and other voice mail functions.

2.33.3.5 E-Mail Notification

Configures sending email notifications for new voice messages, with optional wav file attachments.

2.33.3.6 Voice Mail Back-up Station

Sets up backup stations to monitor and manage voice messages for other assigned stations.

2.33.3.7 Voice Mailbox Settings

Allows users to program mailbox settings, including security passwords and greetings.

2.33.3.8 Call Forward from VM

Enables external users to activate or deactivate call forwarding for their station from within the VM system.

2.33.3.9 Outbound Message Notification

Configures the VSF to dial external numbers to notify users of new voice messages.

2.33.4 Company Directory

Allows callers to spell subscriber names using DTMF keys to be directed to their extensions.

2.33.5 Record VM Greeting using Call Routing

Provides an option to record system greetings via Call Routing destination, assigned by administrator.

2.33.6 Administrator Mailbox

Offers an administrative interface for common VM tasks and recording broadcast messages for all mailboxes.

2.33.7 Announce Only Mailbox

Marks mailboxes to play a greeting only, then returns caller to previous menu or hangs up.

2.33.8 Message Cascade

Copies messages from an originating mailbox to another, with options for immediate or urgent copying/moving.

2.33.9 Class of Service Settings

Allows administrative creation and assignment of Classes of Service (COS) to stations/mailboxes.

2.33.10 Send Message

Enables users to record and send messages to other mailboxes with various delivery options.

2.33.11 Distribution Lists

Allows mailbox owners to set up groups of mailboxes for sending messages to multiple recipients at once.

2.33.12 Mark a message private

Lets mailbox owners mark messages as private, urgent, or for delivery confirmation, preventing forwarding.

2.33.13 Mark a message for delivery confirmation

Allows marking messages for delivery confirmation, sending a notification upon message listening.

2.34 Wake-Up Alarm

Allows users or attendants to set a wake-up time or desired alert time with audible and visual signals.

2.35 Direct Station Select/Busy Lamp Field (DSS/BLF)

Assigns Flex buttons to show station status via Busy Lamp Field (BLF) indication.

2.36 Intercom Call (ICM Call)

Enables placing non-blocking intercom calls to other stations by dialing defined digits.

2.37 Intercom Call Hold

Allows LIP Phone users to place active Intercom calls on hold, receiving Music-on-Hold.

2.38 Intercom Caller Controlled ICM Signaling

Enables users to change Intercom call signaling mode between Tone ring and Voice announce.

2.39 Intercom Lock-Out

Places stations out-of-service with an error tone if no action is taken after off-hook or digit timeout.

2.40 Intercom Step Call

Allows users to redial a busy station by dialing the last digit of its number.

2.41 Message Wait/Call Back

Allows activating a Message Wait indication or requesting a Call Back when a station is busy or in DND.

2.41.1 Station Message Wait/Call Back

Details activating Message Wait or requesting Call Back when a station is busy, in DND, or unanswered.

2.41.2 Message Wait Reminder Tone

Sends periodic reminder tones to LIP Phones for message waits in queue while the station is idle.

2.42 Paging

Enables voice announcements to any or all system paging zones, grouping stations into zones.

2.42.1 Paging & All Call Paging

Allows stations to connect and transmit voice announcements to paging zones or all call pages.

2.42.2 Meet Me Page Answer

Allows any station to respond to a "Meet Me" Page request, connecting to the paging party.

2.43 CO Ring Assignment

Programs audible signals for incoming calls on specified CO lines, with separate assignments for Day, Night, and Timed modes.

2.44 CO Line Release Guard Time

Assures PSTN switching equipment has time to restore idle status by holding CO lines busy after release.

2.45 IP Trunking

Covers support for Session Initiation Protocol (SIP) and VoIP channels for connecting to external SIP networks.

2.45.1 SIP Service

Details SIP service for VoIP channels, enabling connection to external SIP networks for call services.

2.46 Calling/Called Party Identification

Receives calling and called party identification in SIP INVITE or ISDN setup messages for display and logging.

2.47 Answering Machine Emulation

Assigns stations to notify users and allow call screening when calls are sent to a voice mailbox.

2.48 Auto Called Number Redial (ACNR)

Allows station users to request retries for busy or no-answer external calls until connected or cancelled.

2.49 Auto Release Of [Speaker]

Automatically turns off the [SPEAKER] after certain features complete, returning the LIP Phone to idle.

2.50 Automatic Speaker Select

Allows LIP Phones to access CO lines or circuits by pressing buttons, automatically activating speakerphone.

2.51 Call Log Display

Enables users with LIP Phones to view a log of incoming, outgoing, and missed calls on the display.

2.52 Call Wait

Provides audible indication of incoming CO calls to busy LIP Phones, allowing call queuing.

2.53 DND - One Time DND

Allows stations to reject ringing or off-hook calls by pressing the [DND] button, canceling DND upon returning to idle.

2.54 Flex Button Direct Speed Dial Assignment

Allows programming telephone numbers directly to Flex buttons without needing a Speed Dial bin assignment.

2.55 Intercom Answer Mode

Lets LIP Phones select the answer mode for incoming ICM calls (Handsfree, Privacy, Tone).

2.56 Mute

Allows LIP Phones to turn off audio transmission from the microphone (Handset, Speakerphone, Headset).

2.57 Off-Hook Signaling

Delivers a muted ring signal to the LIP Phone speaker for incoming calls or camp-on for ICM calls.

2.58 On-Hook Dialing

Allows users to place and receive calls while on-hook using the speakerphone or automatic speaker select.

2.59 Save Number Redial (SNR)

Stores the last dialed number on a CO call in a buffer for future use and quick redialing.

2.60 Speakerphone

Enables LIP Phones to be used hands-free in two-way conversations using speakerphone circuitry.

2.61 Station Flexible Buttons

Describes how Flex buttons on LIP Phones can be assigned to access features, functions, or resources.

2.62 Station User Programming & Codes

Allows LIP Phone users to program functions, access status, and assign special codes to Flex buttons.

2.63 Voice Over

Allows LIP Phones to receive voice announcements through the handset receiver while off-hook on a call.

2.64 Attendant Position

Defines Station 10 as the default Attendant position, requiring an LIP multi-button Phone.

2.65 Attendant Recall

Recalls unanswered or abandoned CO calls to the station that placed the call on hold.

2.66 Attendant Station Program Codes

Enables Attendants to print reports, control features, record announcements, and manage settings using program codes.

2.67 Attendant Call/Queuing

Allows stations to call the Attendant, queuing if the Attendant is busy, for call delivery.

2.68 Disable Outgoing CO Access

Allows Attendants to place CO lines out-of-service, disabling outgoing calls on a specific CO path.

2.69 Feature Cancel

Enables Attendants to cancel features like DND and Call Forwarding active at other stations.

2.70 SLT Broker Call

Allows SLT users to engage in two calls at once, alternating between parties privately.

2.71 SLT Howler Tone

Provides a howler tone as an error indication when an SLT station goes off-hook without dialing or delays dialing.

2.72 Dialing Restrictions

Manages dialing privileges by assigning Class of Service (COS) to stations, controlling call access.

2.72.1 Class of Service

Defines dialing restrictions based on station COS assignments, controlling access to various call types.

2.72.2 Day, Night & Timed Station COS

Assigns COS for Day, Night, and Timed service modes, controlling dialing privileges based on the mode.

2.72.3 Temporary Station COS/Lock

Allows Attendants to temporarily change Station COS to prevent unauthorized toll dialing or lock stations.

2.73 SIP Extension Service

Details support for standard SIP phones, enabling real-time communications over the internet via SIP.

2.74 Prime Line Immediately/Delayed

Assigns stations to access specific system resources (Prime Line) immediately or after a delay upon off-hook.

2.75 International Call Restriction

Restricts outgoing international calls by prefix matching, call transfer, or forward to international numbers.

2.76 IP System DECT

Supports office mobility with DECT phones, managed by the internal Wireless Telephone Interface Module (WTIM).

2.77 Alarm Signal/Door Bell

Configures the system to recognize external contact status and signal Attendant Stations for alarms or door bells.

2.78 Door Open

Activates external control contacts, such as a door-lock release mechanism, via a Door Open Contact.

2.79 Mobile Extension

Registers mobile phones to stations, allowing access to system resources and receiving incoming calls.

2.80 System Networking

Manages control over registered devices in a distributed network, allowing access to resources across systems.

2.80.1 Distributed Control Network

Maintains control over registered devices, enabling networked access to features and resources.

2.80.1.1 Net Call

Allows stations to call other systems by dialing station numbers, similar to intercom calls within the same system.

2.80.1.2 Net Transfer

Enables transferring CO line calls to stations in other systems using screened or unscreened transfer methods.

2.80.1.4 Call Completion

Notifies users when busy destinations become idle or when no reply occurs, allowing call reinitiation.

2.80.1.5 Call Offer

Notifies busy users of waiting calls from other nodes, similar to a Camp-On function.

2.80.2 Centralized Control TNET

A central MFIM controls remote modules and terminals, providing transparent networked access to features.

2.81 Station Call Coverage

Allows LIP Phone users to receive and answer calls directed to a covered station, often for secretarial coverage.

2.82 IP Call Recording

Records calls automatically or manually using an IPCR server for call and agent ID logging.

2.83 Authorization Codes (Password)

Controls access to resources like Off Premise Call Forward or DISA using valid Authorization Codes.

2.84 USB Upgrade

Allows Attendants to upgrade the iPECS SBG-1000 via USB memory using a specific ROM file.

2.85 Auto Call Recording

Configures the system to record all calls to a mailbox or Phontage hard drive for later management.

2.86 Two-Way Record

Enables LIP Phone users to record active conversations to mailboxes or Phontage hard drives with a {RECORD} button.

2.87 Executive/Secretary Forward

Assigns LIP Phones as Executive/Secretary pairs, routing calls to the Secretary when the Executive enters DND.

2.88 LCR (Least Cost Routing)

Defines routing for outgoing calls based on dialed numbers to ensure the most cost-effective route is used.

2.89 Dial Pulse Signaling

Configures analog CO lines to send dial pulse signals to the central office, using open loop pulses at 10 pps.

2.90 System Clock Set

Allows the attendant to set the system's current Time and Date.

2.91 Call Forward CO Off-Net

Forwards incoming CO calls to a remote "Off-Net" location via a Speed Dial bin using an unsupervised conference.

3. Web Administration

3.1 Voice Installation

Accesses the database for system installation, including nation code, station registration, and CO line settings.

3.1.1 System

Displays system summary information, including device type, IP address, connection status, and CPU type.

3.1.1.1 Summary

Provides an overview of registered devices, their status, IP addresses, and versions.

3.1.1.2 Identification

Defines country identification, site name, and base flexible numbering plans for system configuration.

3.1.2 Station Registration

Manages the registration of stations, allowing MAC address entry or automatic registration of all connected stations.

3.1.2.1 Station List & Replacement

Displays the list of registered stations, showing IP address, device type, and connection status.

3.1.2.2 Registration Table

Allows device registration by entering MAC addresses or selecting "All Stations" for initial setup.

3.1.2.3 Station User Login

Configures user login for Phontage and SIP extensions, requiring registration with User ID and password.

3.1.2.4 DECT Registration

Defines DECT IDs, authorization codes, and subscription events for DECT handset registration.

3.1.3 CO Line Registration

Manages CO line data, including channel lists, connection status, and routing programs.

3.1.3.1 CO Channel List

Displays CO line numbers and connection status, allowing configuration of line usage and routing.

3.1.3.2 MSN Configuration

Enables MSN assignment for BRI ports, used for CLI and incoming call routing.

3.1.3.3 SIP ID Configuration

Configures SIP Trunking parameters, including SIP registration and incoming call routing information.

3.1.3.4 Server Information

Sets various parameters for SIP Trunking operation, including SIP proxy and registration details.

3.1.3.5 CO Gateway Order

Assigns Sequence Numbers to gateway modules for logical port assignment, used for initial installation.

3.1.3.6 Network Basic Attributes

Configures network settings such as enabling networking functions, retry counts, and CNIP.

3.1.3.7 Network Supplementary Attributes

Displays supplementary network attributes, including transfer modes, BLF ports, and rerouting groups.

3.1.3.8 Network CO Line Attributes

Configures network CO line groups for networking calls, specifying group programming and line types.

3.1.3.9 Network Numbering Plan Table

Sets up network numbering plans, including system usage, plan codes, and CPN information for routing.

3.1.3.11 LCR Control Attribute

Controls Least Cost Routing (LCR) modes, defining how users access LCR and grouping days/times for routing.

3.1.3.12 LCR LDT (Leading Digit Table)

Analyzes dialed digits to determine appropriate Digit Modification Table indices for LCR routing.

3.1.3.13 LCR DMT (Digit Modification Table)

Modifies dialed numbers based on LCR Leading Digits Table analysis for routing over CO groups.

3.1.3.14 LCR Table Initialization

Initializes LCR tables, allowing global values to be assigned to Digit Modification Table entries.

3.1.4 Auto Attendant

Manages voice mail group numbers, system prompt uploads, and announcement uploads/downloads.

3.1.5 FAX

Configures FAX utilization for SLT ports and enables T.38 service for FAX transmissions.

3.1.6 Numbering Plan

Manages the system's flexible numbering plan, assigning feature dial codes and handling numbering plan conflicts.

3.2 Voice Configuration

Allows viewing or changing database settings for Station, CO Line, System, and Station Group configurations.

3.2.1 Station Data

Defines features and functions available to stations, covering common attributes and specific settings.

3.2.1.1 Common Attributes

Defines common features for stations, including CLI Table Index, CLIR Service, and CO Group Access.

3.2.1.2 Flex Buttons

Describes assigning functions to Flex buttons on LIP Phones, such as Empty, Number Plan, or Speed Dial.

3.2.1.3 Paging Access

Assigns LIP Phones to receive announcements from specific Page Zones, supporting up to 10 internal zones.

3.2.1.4 Executive / Secretary Table

Pairs Executives and Secretaries, routing calls to the Secretary when the Executive enters DND.

3.2.1.5 Mobile Extension Table

Configures mobile phone access to system resources and incoming calls, supporting hunt group calls and voicemail notifications.

3.2.1.6 Station Voice Mail Attributes

Configures station voice mail settings, including voicemail-to-email notification and backup options.

3.2.1.8 Individual Speed Dial

Allows users to store commonly dialed numbers for easy access using Individual Speed Dial bins.

3.2.1.9 Authorization Code & COS

Manages authorization codes for system resource access and assigns Class of Service (COS) for dialing privileges.

3.2.2 CO Line Data

Manages CO line data, including channel lists, connection status, and routing programs.

3.2.2.1 Call Routing by Line

Assigns incoming CO line signals to stations or groups, with separate assignments for Day, Night, and Timed modes.

3.2.2.2 Call Routing by Called Number

Routes BRI incoming calls based on the called number, essential for system and BRI destination selection.

3.2.2.3 Call Routing by Caller Number

Uses Incoming Calling Line ID (ICLID) to determine the routing of incoming external calls.

3.2.2.4 Ring Assignment Table

Determines call routing based on ICLID matches, with separate ring assignments for Day, Night, and Timed modes.

3.2.2.5 Exceptional Call Routing

Defines destinations for invalid, busy, or no-answer conditions for DID lines or DISA users.

3.2.2.6 Call Routing by Auto Attendant

Uses Interactive Voice Response (IVR) capabilities for caller routing based on dialed digits and VSF announcements.

3.2.2.7 Common Speed Dial

Allows storage of commonly dialed numbers by Attendant or Administrator for station access using Common Speed Dial bins.

3.2.2.8 Common Speed Zone

Assigns Common Speed Dial bins to zones, making them available only to stations allowed access to that zone.

3.2.2.9 CO Hold Music

Supports two types of Hold Music for CO Line calls: Hold Tone and Record Play.

3.2.3 System Data

Manages system attributes and call feature timers, controlling various system behaviors and timings.

3.2.3.1 System Attributes

Defines system attributes like DISA Retry Count, VM Password check, and WAN Fault Alarm disabling.

3.2.3.2 Call Feature Timer

Assigns timers to control features like Attendant Recall, Call Park Recall, and Exclusive Hold Recall.

3.2.4 Station Group Data

Groups stations for incoming calls, supporting 7 different hunt processes like Circular, Terminal, and VSF-Voice Mail.

3.2.4.1 Station Group Assignment

Assigns group type, members, and pick-up attributes for station groups, defining their operational behavior.

3.2.4.2 Station Group Attributes

Defines attributes for Terminal & Circular groups, including VSF announcement timers and overflow destinations.

3.2.4.2 Ring Group Attributes

Configures attributes for Ring groups, such as VSF announcement timers, overflow destinations, and music sources.

3.3 Voice Maintenance

Provides access to system maintenance functions, including database download, SMDR viewing, and station uninstallation.

3.2.4.3 IPCR Agent

Matches agent ID to station number for automatic recording of internal and external calls.