LG 55LS4600 - My Media playback issues

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Problem with replaying movies in My Media
ꕢ I cannot view the files on the Movie List.
• Check if the file on the USB storage device can be read on a computer.
• Check that the file extension is supported.
ꕢ This is not a file that is supported. The above error message appears. Sound,
video or subtitles is not normal.
• Make sure that the file replays normally on the video player in the computer. (Check
for damaged files.)
• Check if My Media can support selected file.
✎ Forinformationonrequestingservice,refertotheTV’smenu.
SETTINGS➾Customer Support ➙ Product/Service Info.