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Smart Diagnosis
This feature is only available on models
with the or logo.
Use this feature to help you diagnose and
solve problems with your appliance.
NOTE
• For reasons not attributable to LGE’s
negligence, the service may not operate
due to external factors such as, but not
limited to, Wi-Fi unavailability, Wi-Fi
disconnection, local app store policy, or
app unavailability.
• The feature may be subject to change
without prior notice and may have a
different form depending on where you
are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your
Wi-Fi equipped appliance, it can transmit
troubleshooting data to a smartphone
using the LG ThinQ application.
• Launch the LG ThinQ application and
select the Smart Diagnosis feature
in the menu. Follow the instructions
provided in the LG ThinQ application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the
audible diagnosis method.
• Launch the LG ThinQ application and
select the Smart Diagnosis feature in
the menu. Follow the instructions for
audible diagnosis provided in the LG
ThinQ application.
1
Plug the power plug in the outlet
properly.
2
Place the mouthpiece of your
smartphone close to the or logo.
3
Press and hold the Diagnosis(5 s)
button for 5 seconds or longer while
holding the smartphone mouthpiece
to the logo until the data transfer is
complete.
• Keep the smartphone in place
until the data transfer has finished.
Time remaining for data transfer is
displayed.
4
After the data transfer is complete,
the diagnosis will be displayed in the
application.
NOTE
• For best results, do not move the phone
while the tones are being transmitted.
• Be sure to keep ambient noise to a
minimum or the phone may not correctly
receive the buzzer beeps from the indoor
unit.
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