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Symptoms Possible Cause & Solution
Thumping sound Heavy laundry may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the laundry.
The laundry may be out of balance.
• Pause the cycle and redistribute the laundry after the door unlocks.
Vibrating noise Package materials are not removed.
• Remove package materials.
The laundry may be unevenly distributed in the drum.
• Pause the cycle and redistribute the laundry after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the Levelling the Appliance to adjust the levelling of the appliance.
Floor not rigid enough.
• Check if the floor is sold and does not flex. See the Installation Place
Requirements to select the proper location.
Operation
Symptoms Possible Cause & Solution
Water is leaking. House drain pipes are clogged.
• Unclog the drain pipe. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose or clogged
drain hose.
• Clean and straighten the drain hose. Check and clean the drain filter
regularly.
Appliance does not
operate.
Control panel has powered off due to inactivity.
• This is normal. Press the Power button to turn the appliance on.
Appliance is unplugged.
• Make sure that the cord should be plugged securely into a working outlet.
Water supply is turned off.
• Turn the water supply tap completely.
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