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Before Calling for Service
TROUBLESHOOTING
Befor e Calling fo r Serv ice
Ice & Water
Symptoms Possible Cause & Solution
The automatic
icemaker does not
produce ice or
produces a small
amount of ice.
Did you install the appliance recently?
• The ice maker produces ice normally when approximately
48 hours have passed after the appliance is installed.
• If the fridge compartment temperature is too cold, the
water filter can freeze and block the water flow to the ice
maker.
Did you connect the water supply pipe to the appliance
and open the supply valve?
• Connect the water supply pipe to the appliance and open
the supply valve completely.
Is the water supply hose bent?
• If the water supply hose is bent, the water flow could be
compromised.
Have you dispensed a large amount of ice recently?
• It takes approximately 24 hours to produce more ice in the
automatic icemaker. Please wait.
Did you set the ice maker switch or the automatic
icemaker button on the control panel to ON?
• Press I on the automatic icemaker switch or set
ON
for the
automatic icemaker button on the control panel. (For more
details on how to use, visit LG Electronics website or use
your smart device.)
Is the temperature of the freezer compartment set too
high?
• If the set temperature is too warm, ice will be produced
slowly or not at all. Set the Freezer temperature to -18 °C for
normal operation of the automatic icemaker.
Have you been opening the appliance door frequently?
• If you open the appliance door frequently, cold air will
escape, lowering the speed of ice production. Do not open
and close the appliance door frequently.
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