2-21
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc inserted into
the BD player properly?
NO
YES
Make sure the disc has been inserted into the BD player properly.
The player can not read a disc inserted into the unit upside down.
What type of disc is
the customer using?
NO
YES
Determine the type of disc the customer is not able to play.
If the customer is using a store-bought BD, then please skip the
next three questions. If it’s a recorded disc,
move onto the next question.
Did the customer burn this
disc in a DVD recorder?
NO
YES
Make sure the customer finalized the disc in the DVD recorder.
Make sure the type of disc the customer is using is compatible
with the BD player. If the customer initialized a DVD-RW in VR mode,
make sure the owners manual has the RW logo to show
compatibility for the VR format.
Did the customer burn
the disc in a computer?
NO
YES
Make sure the customer burned a compatible format
(such as VCD, SVCD, or DivX). Make sure the file meets the
specifications required for the player to play the disc.
Check the owners manual for specifications. Disc may still not be
compatible. Refer customer to section of OM regarding burned discs.
Has the customer tried
multiple discs?
NO
One disc with the problem is a problem with the disc.
BD players can play scratched or dirty BD’s (DVD s) and not have any
issues during playback. Multiple discs with the issue can mean the lens on
the BD player needs to be cleaned. Recommend a lens cleaner.
Service BD if lens cleaner was used.
5-6. Will Not Play Disc
The unit will not play a disc when a disc is inserted into the player.
To Next Page
Loading...
Need help?
General
