TROUBLESHOOTING35
Before calling for service
Check the following before calling for service.
Problem I Possible Causes I Solutions I
j Clicking sound j • Do you hear a sound when you close or lock j • This sound is normal and occurs when the j
J j and unlock the door? j door is closed, locked .... locked j
Spraying or hissing sound J• Is water spraying in the tub? J" This sound is normal as water is spraying or J
, [ c!rcu!at!ng during the aye!e_ i
Buzzing or gushing i • Is the washing machine draining water? J• This sound is normal as the drain pump drains J
sound water from the washing machine after the
, : _ cycle:
Splashing sound _• Is the washing machine washing e load of J• This sound is normal as the load is moving up
, !aundry? , and down durngthe wash and rinse cyc!es: ,
Rattling and clanking noise l • Are there any foreign objects such as keys, j • Check if there ere any foreign objects in the
coins, or safety pins in the tub or drain filter? i tub and drain the filter after stopping the
j cycle.
j • Unplug the power cord end contact your
[ nearest LG service center if the noise persists j
'Thumping sound J• Is the washing machine overloaded? J• This sound is normal and occurs when the
j • Is the load out of balance? j load is out of balance. Stop the cycle end
j j ...... nge the load for bajanc!ng_
Vibrating noise _• Are the shipping bolts removed? j • See page 13, Unpacking and removing
• Is the load evenly distributed in the tub? j shipping bolts to remove the shipping bolts
j: Is the washing machine level balanced? j • Stop the cycle and rearrange the load for
Is the washing machine installed on a solid j balancing
and smooth surface? ° toSeelevelPagethel6,washingLeVelingmachinethewashing machine
j • Check if the floor is solid and level
i j , ,
Water leaking around j • Does water leak from a faucet or a water line?j • Check the faucets or water lines,
washer J• Is a drain pipe or a drain hose clogged? J
, J
Excessive suds or failure to J" Did you use more than the recommended j •
rinse amount of detergent?
i • is the soil level higher than the size of the J•
load?
- If the water lines are loosely connected, see J
page 14, Connecting water lines to connect
them properly.
Unclog the drain pipe or drain hose Contact a
plumber if necessary.
Use the recommended amount of detergent
for load.
If the contamination level is low, reduce
the detergent quantity to less than the
recommended level
i_ Only use detergent with the HE (High-
Efficiency) logo.
Staining [" Did you add detergent directly tothe tub? i" Make .... to ioad detergent into the l
j • Did you remove the load immediately after it j detergent dispenser drawer.
j finished? j • Remove the load hqqmediately after it finishes.
J• Did you sort and wash the clothes by color or J• Sort and separate dark colors from light or
soil? white ones, and heavily soiled items from
lightly soiled ones, See page 19, Sorting
, , !aundry for deta!ls ,
Wrinkling " finished?Didyou remove the load immediately after it Ji." DoRem°VenotoverloadtheIoadtheimmediatelYtub.after it finishes.
j • Did you overload the tub? j • Hot water rinse can cause garments to
• i" D!d y ......... the hot and cold water !n!ets? i wr nk!e: Check the !n[et h........ ct!ons: •
To Next Page
Loading...
