LG WM3570H - BEFORE CALLING FOR SERVICE

43
ENGLISH
TROUBLESHOOTING
Before calling for service
Check the following before calling for service.
Problem Possible Causes Solutions
Clicking sound
!
Do you hear a sound when you close or
lock and unlock the door?
!
This sound is normal and occurs when the
door is closed, locked or unlocked.
Spraying or hissing sound
!
Is water spraying in the tub?
!
This sound is normal as water is spraying
or circulating during the cycle.
B uzzing or gushing
sound
!
Is the washing machine draining water?
!
This sound is normal as the drain pump
drains water from the washing machine
after the cycle.
Splashing sound
!
Is the washing machine washing a load of
laundry?
!
This sound is normal as the load is moving
up and down during the wash and rinse
cycles.
Rattling and clanking noise
!
Are there any foreign objects such as keys,
coins, or safety pins in the tub or drain
filter?
!
Check if there are any foreign objects in the
tub and drain the filter after stopping the
cycle.
!
Unplug the power cord and contact your
nearest LG service center if the noise
persists.
Thumping sound
!
Is the washing machine overloaded?
!
Is the load out of balance?
!
This sound is normal and occurs when the
load is out of balance. Stop the cycle and
rearrange the load for balancing.
V ibrating noise
!
Are the shipping bolts removed?
!
Is the load evenly distributed in the tub?
!
Is the washing machine level balanced?
!
Is the washing machine installed on a solid
and smooth surface?
!
See page 13,
Unpacking and removing
shipping bolts
to remove the shipping
bolts.
!
Stop the cycle and rearrange the load for
balancing.
!
See page 16,
Leveling the washing machine
to level the washing machine.
!
Check if the floor is solid and level.
Water leaking around
washer
!
Is water leaking from the faucet or the
water line?
!
Is a drain pipe or a drain hose clogged?
!
Check the faucets or water lines.
- If the water lines are loosely connected,
see page 14,
Connecting water lines to
connect them properly.
!
Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
E xcessive suds or failure to
rinse
!
Did you use more than the recommended
amount of detergent?
!
Is the soil level higher than the size of the
load?
!
Use the recommended amount of detergent
for load.
!
If the contamination level is low, reduce
the detergent quantity to less than the
recommended level.
Only use detergent with the H E
(H igh-E fficiency) logo.
Staining
!
Did you add detergent directly to the tub?
!
Did you remove the load immediately after
it finished?
!
Did you sort and wash the clothes by color
or soil?
!
M ake sure to load detergent into the
detergent dispenser drawer.
!
Remove the load immediately after it
finishes.
!
Sort and separate dark colors from light or
white ones, and heavily soiled items from
lightly soiled ones. See page 19,
Sorting
laundry
for details