SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and ResolutionSymptom
The system does not understand what I am
saying.
– You might not be using supported voice commands.
• See Using Voice Recognition (page 509).
• For a complete list of voice commands, refer to our website.
– You might be speaking too soon.
• Wait for the voice prompt before you speak.
The system does not understand the name of
a track or artist.
– Device limitation. Bluetooth® does not support voice commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You might not be using supported voice commands.
• See Using Voice Recognition (page 509).
• For a complete list of voice commands, refer to our website.
– You might not be saying the name exactly as it appears on your device.
• Say the name of the track or artist exactly as it appears on your device. Spell out any
abbreviations in the name.
– The name contains special characters, for example *, - or +.
• Rename the files on your device or use the touchscreen to select and play the track.
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SYNC™ 3
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