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Appendix A: Troubleshooting
Frequently Asked Questions
Broadband Firewall Router with 4-Port Switch/VPN Endpoint
How can I block corrupted FTP downloads?
If you are experiencing corrupted files when you download a file with your FTP client, try using another FTP
program.
The web page hangs; downloads are corrupt, or nothing but junk characters are being displayed on the
screen. What do I need to do?
Force your Ethernet adapter to 10Mbps, and turn off the “Auto-negotiate” feature of your Ethernet adapter as a
temporary measure. (Please look at the Network Control Panel in your Ethernet adapter’s Advanced Properties
tab.) Make sure that your proxy setting is disabled in the browser. Check our website at www.linksys.com for
more information.
If all else fails in the installation, what can I do?
Reset the Router. Reset your cable or DSL modem by powering the unit off and then on. Obtain and flash the
latest firmware release that is readily available on the Linksys website, www.linksys.com.
How will I be notified of new Router firmware upgrades?
All Linksys firmware upgrades are posted on the Linksys website at www.linksys.com, where they can be
downloaded for free. The Router’s firmware can be upgraded with TFTP programs. If the Router’s Internet
connection is working well, there is no need to download a newer firmware version, unless that version contains
new features that you would like to use. Downloading a more current version of Router firmware will not
enhance the quality or speed of your Internet connection, and may disrupt your current connection stability.
Will the Router function in a Macintosh environment?
Yes, but the Router’s setup pages are accessible only through Internet Explorer 4.0 or Netscape Navigator 4.0 or
higher for Macintosh.
I am not able to access the Router’s Web-based Utility. What can I do?
You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet
Explorer. Or remove the dial-up settings on your browser. Check with your browser documentation, and make
sure that your browser is set to connect directly and that any dial-up is disabled. Make sure that your browser is
set to connect directly and that any dial-up is disabled. For Internet Explorer, click Tools, Internet Options, and
then the Connection tab. Make sure that Internet Explorer is set to Never dial a connection. For Netscape
Navigator, click Edit, Preferences, Advanced, and Proxy. Make sure that Netscape Navigator is set to Direct
connection to the Internet.
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