Trouble Shooting
Problem Cause Solution
Whistling
Hearing aids is not worn correctly
Too much earwax
Hearing aids is not worn correctly
Clean earwax or contact with an audiologist
Silent
Power off
Low battery or no power
Dirt blocks the earplug or tube
Small
sound
Low volume
Low battery
Hearing aid is damped
Dirt blocks the earplug or tube
High power
Consumption
Intermittent
Sound
Hearing aid is still on when not in use
Hearing aid is damped
Dirt blocks the sound tube
Dirt blocks the earplugs
If the above methods still cannot solve the problem, please contact the customer service center of our
company directly.
Clean the earplugs
Clean the sound tube
Dehumidify it with a dry box
Please turn it off when hearing aid is not in use
Clean the sound tube or the earplugs
Dehumidify it with a dry box
Charge the hearing aids
Turn up the volume
Clean the hearing aids
Charge the hearing aids
Turn it on
03
Trouble Shooting
Hearing Aid Maintenance and
charging boxes
Hearing Aid Maintenance
Others
Product Information
13 14
Trouble Shooting
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