Over 30 days: Return is not acceptable; Accept exchange new product or partial refund
We will deduct the shipping fee or restocking $250/pc when we are making a refund for non-defective products
and non-longer neededproducts.
Received products that have damage determined to have been caused by the end-user maybe pay for the cost of
damaged parts or subject to denial of the return request.
PRODUCTS COVERED
If you are the original retail purchaser of the Products, the following applies:
1. Luckeep-branded frames and framesets: Luckeep warrants the structural integrity of the frame or frameset to the
original retail purchaser for a period of one (1) year from the date of original retail purchase. Paint and graphics are
not included in this definition. Frameset means an Luckeep-branded frame equipped with a Luckeep-branded rigid
fork. Suspension forks and suspension parts are not included in the definition of frame or frameset.
2. Luckeep-branded components, equipment and paint and graphics on Luckeep-branded frames and framesets: 1-
year Warranty from the date of original retail purchase. This includes, for example, parts such as motors and other
drive system components on electric bicycles.
3. Luckeep-branded batteries equipped on electric bicycles: 1-year Warranty from the date of original retail purchase
or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 70% of their original
capacity during that time.
If you are a subsequent owner, meaning you are the second or later owner, and not the original retail purchaser, the
following applies:
1. 1-year Warranty from the date of original retail purchase for the following Luckeep-branded Products: frames and
framesets, components, equipment. Paint and graphics are not included in this definition. This also includes parts
such as motors and other drive system components on electric bicycles.
2. Luckeep-branded batteries equipped on electric bicycles: 1-year Warranty from the date of original retail purchase
or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 70% of their original
capacity during that time.
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