4
Mackie Control C
4
Mackie Control C
4
Service
If you think your Mackie Control C
4
has a problem,
please do everything you can to confirm it before
calling for service. If the problem is related to setting
up and using Mackie Control C
4
with your DAW
software, contact your software manufacturer’s
technical support.
If you are absolutely, positively sure it is a
hardware related problem, then go to the repair
section next for further instructions.
Repair
Service for Mackie Control C
4
units purchased in
the USA is available only from one of our authorized
domestic service stations. It is also available at the
factory, located in sunny Woodinville, Washington.
(Service for Mackie products living outside the
United States can be obtained through local dealers
or distributors.) If your Mackie Control C
4
needs
service, and it lives in the United States, follow these
instructions:
1. Call Tech Support at 1-800-258-6883, 8 am to
5 pm PST, to explain the problem and request
an RA (Return Authorization) number. Have
your Mackie Control C
4
serial number ready.
You must have an RA number before you can
obtain service at the factory or an authorized
service center.
2. Keep this quick-start guide. We don’t need it
to repair the controller.
3. Pack the controller in its original package,
including endcaps and box. This is very
important. When you call for the RA number,
please let Tech Support know if you need new
packaging. Mackie is not responsible for any
damage that occurs due to non-factory
packaging.
4. Include a legible note stating your name,
shipping address (no P.O. boxes), daytime
phone number, RA number, and a detailed
description of the problem, including how we
can duplicate it.
5. Write the RA number in BIG PRINT on top of
the box.
6. Ship the controller to us. We suggest insurance
for all forms of cartage. Ship to this address:
Mackie Designs
SERVICE DEPARTMENT
16140 Wood-Red Rd. NE Ste. 5
Woodinville, WA 98072
7. We’ll try to fix the controller within five
business days. Ask Tech Support for current
turn-around times when you call for your RA
number. We normally send everything back
prepaid using UPS ORANGE (three-day air).
However, if you rush your recorder to us by
Next Day Air, we’ll ship it back to you UPS
RED (Next Day Air). This paragraph does not
necessarily apply to non-warranty service.
16220 Wood-Red Rd. NE • Woodinville, WA 98072 • USA
US & Canada: 800/898-3211
Europe, Asia, Central & South America: 425/487-4333
Middle East & Africa: 31-20-654-4000
Fax: 425/487-4337 • www.mackie.com
E-mail: sales@mackie.com
Please read the included warranty information,
then complete and return the Warranty Registration
card, or it’s straight to bed for you with no dinner.
“Mackie,” the “Running Man” figure, “Mackie
Control,” “Mackie Control Extender,” and “Mackie
Control C
4
” are trademarks or registered trademarks
of Mackie Designs Inc. All other brand names
mentioned are trademarks or registered trademarks of
their respective holders, and are hereby acknowledged.
© 2003 Mackie Designs Inc.
All Rights Reserved.
Printed in the U.S.A.
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