TROUBLESHOOTING
• Make sure your smartphone is connected
after selecting the CloudCam network. Some
devices have the default setting to
disconnect from the device when they are
not connected to the Internet.
• Make sure that all devices are in relative
proximity when connecting the IP camera,
smart device, and Wi-Fi router.
• You can connect the IP camera to a 2.4G Wi-
Fi network. If your wireless router emits only
5G network, check the router settings and
turn on the 2.4G network.
• Make sure that you entered the correct
information on your wireless network (SSID
and password).
• Make sure you have entered the password
when choosing a home network.
• Make sure your Wi-Fi router is not out of
date.
WARRANTY
The warranty is valid for 24 months. You can claim it
from DFVU d.o.o., Liparjeva 6a, 1234 Mengeš,
Slovenia, for a replacement product or a refund.
Send us your order number and purchase date in the
email, which is available by clicking on our logo in the
bottom right corner. The product has a lifetime of 24
months from the date of collection.
WEEE disposal and recycling symbol.
The WEEE symbol is attached to the
product in compliance with the EU
directive 2012/19/EU on Waste
Electrical and Electronic Equipment
(WEEE). It is intended to deter the
improper disposal of this product and
to promote reuse and recycling.
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